Service Delivery Executive

This role is for one of the Weekday's clients

Salary range: Rs 100000 - Rs 800000 (ie INR 1-8 LPA)

Min Experience: 3 years

Location: bangalore

JobType: full-time

We are seeking a proactive and client-focused Service Delivery Manager to oversee the effective delivery of managed services while ensuring high levels of customer satisfaction. This role involves managing service operations, monitoring performance against SLAs and KPIs, and acting as the key point of contact for client interactions and escalations. The ideal candidate will work closely with internal technical teams and stakeholders to ensure seamless service execution, continuous improvement, and operational efficiency. This position is well-suited for someone who thrives in a fast-paced environment, has strong problem-solving abilities, and is passionate about delivering exceptional service experiences.

Requirements

Key Responsibilities

Service Delivery & Operations

• Manage end-to-end delivery of managed services ensuring SLAs and KPIs are consistently met or exceeded
• Act as the primary point of contact for service-related issues and escalations
• Ensure timely resolution of incidents, problems, and service requests
• Implement and follow best practices aligned with ITIL frameworks
• Monitor service performance and prepare regular reports for stakeholders
• Collaborate with technical teams to ensure smooth service operations
  
  

Client & Stakeholder Management

• Build and maintain strong client relationships by understanding business needs and expectations
• Conduct regular service review meetings to discuss performance and improvement plans
• Handle escalations effectively and ensure timely resolution
• Drive initiatives to enhance customer satisfaction and service quality
  
  

Continuous Improvement & Strategy

• Identify opportunities for service improvement and implement strategic enhancements
• Drive process optimization and automation to improve operational efficiency
• Stay updated with industry trends and best practices in service management
  
  

What Makes You a Great Fit

• Bachelor's degree in IT, Business Management, or a related field
• 3+ years of experience in service delivery, IT operations, or customer support
• Strong understanding of ITIL principles (certification is a plus)
• Experience in managing SLAs, KPIs, and service improvement initiatives
• Excellent communication, problem-solving, and stakeholder management skills
• Ability to lead, coordinate, and motivate teams effectively
• Experience with managed services or cloud platforms (AWS, Azure) is an advantage
• Strong analytical mindset with attention to detail and performance tracking
• Certifications such as ITIL, PMP, or PRINCE2 are preferred
• Ability to work in a dynamic environment and handle multiple priorities efficiently