Service Administrator-Bengaluru,India

Actively Reviewing the Applications

Diversified

India Full-Time On-site

Posted 6 days ago • Apply by June 4, 2026

Job Description

About Diversified

Diversified is a global leader in audio visual and media innovation, recognized for designing and building the world’s most experiential environments. Our award-winning team specializes in delivering solutions for the most complex, large-scale and immersive installations. Serving a global clientele that includes major media organizations and retailers, sports and live performance venues, corporate enterprises, and government agencies, Diversified partners with clients to create spaces that bring people together and keep them coming back.

What To Expect

At Diversified, we're on a mission to create a world without boundaries, where technology enables all people to connect and experience the moments that matter, wherever they choose to be. With clients spanning the globe and an exciting pipeline of projects across industries, Diversified offers more than just a job. We offer a career path with the flexibility to grow personally and professionally, wherever your ambitions take you.

As a Diversified associate, you'll dive headfirst into big, complex, and rewarding projects that push the boundaries of what's possible. Plus, you'll enjoy a flexible work environment, competitive compensation and benefits, and a culture that celebrates diversity and inclusion.

IF YOU CAN DREAM IT, YOU CAN DO IT AT DIVERSIFIED.

Job Summary

This position supports the national Service operation with day-to-day administrative duties ensuring there is full coverage across all states and territories for Service administrative tasks. Working with the Service team, this role will ensure the timely management of administration and coordination of service tasks to deliver a high-quality client experience to all end users.This role will be critical in ensuring the contracts for all Service agreements are maintained and will assist in the delivery of these contracts, in conjunction with state and territory Service team members, where required.

Roles And Responsibilities

Provide accurate and timely support regarding Service administration duties.
Create and maintain Service contracts within Diversified CRM & ERP
Co-ordinate and book PMI visits for clients based on contract agreement.
PMI report review and submission.
Oversight and management of open service calls
Assist with extended warranty renewal management.
Assist with Service call quotations.
Technician bookings overview
Quality assurance and KPI monitoring across contracts.
Assist with co-ordinating & record keeping customer equipment repairs and inbound/outbound stock.
Service travel bookings
Assist with generating Service reporting.
Maintain pager assignment roster and weekly assignment of this pager to the State's and Territories' Service Technicians
Coordinate and maintain the register of technician training scheduling, certifications and onsite inductions.
Assist with SLA renewal and new opportunity quotations, where required.
Assist the State's Field Service Technicians and Resident Technicians with administration, as required.
Assist with creation and distributions of Service specific SWMS, if required by clients for Service jobs
Oversight of DLP status for clients with recently completed projects.
Foster and promote the company, product and brand in the market.
Promote and live the Company Mission, Vision and Values
Comply with Company policies and procedures, including the completion of documents and records.
Other duties as required

Required

Qualifications & Education Requirements:

Diversified online modules regarding WHSEQ and Environment

Desired

Certificate Ill in Electronics & Communications or similar
Microsoft Suite Trained
AMX Trained
BIAMP Trained
Cisco Trained
Crestron Trained
Extron Trained
lnfocomm/AVIXA Trained
Polycom Trained

Skills & Experience Requirements

Exceptional customer service skills
The ability to troubleshoot and provide quick solutions.
High level coordination and administration abilities
Strong PC skills including understanding Microsoft Word, Excel & Outlook
Excellent communication (written and verbal) and interpersonal skills.
A proven track record in technical customer service
Audio Visual training advantageous but not essential

To learn more about becoming part of the Diversified team, visit us at https://onediversified.com/careers/careers-at-diversified or email us at [email protected].

Diversified is an equal opportunity employer committed to fostering an inclusive and diverse workplace. All aspects of employment will be based on job requirements, individual qualifications, merit, performance, and business need.

We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic under applicable law.

We believe in fair and equitable hiring practices and strive to create an environment where all individuals feel valued and empowered.