SEPG Associate

Role: SEPG Associate

Location: Infopark, Kochi- WFO

Experience: 3 years

Role Summary

• Coordinate with Delivery, Enabling Functions, and Service Lines to ensure high-quality project delivery.
• Optimize and maintain the organization's Quality Management System (QMS).
• Ensure adherence to organizational processes, standards, and quality frameworks across teams.
• Drive continuous process improvement to enhance customer experience and delivery excellence.

Key Responsibilities

• Track compliance with organizational processes, standards, and quality frameworks.
• Monitor adherence to Quality Management System (QMS) policies and procedures.
• Prepare and circulate project dashboards, quality metrics, and compliance reports.
• Generate audit summaries and management reports for process performance review.
• Conduct and document project reviews, process audits, and quality assessments.
• Monitor corrective and preventive actions (CAPA) and ensure timely closure.
• Maintain version-controlled process documentation, SOPs, templates, and quality artifacts.
• Support internal and external audit preparation and ensure audit readiness.
• Facilitate process, quality, and compliance awareness sessions for project teams.
• Identify process gaps, deviations, and quality risks, and escalate them to management.
• Coordinate with cross-functional teams to drive process improvements and standardization.
• Assist in defining, implementing, and improving organizational quality initiatives.
• Collect, analyze, and interpret process metrics to support continuous improvement.
• Promote best practices in project management, quality assurance, and process compliance.
• Support organizational process improvement initiatives based on ISO and quality standards.

Required Skills

• Knowledge of Quality Management Systems (QMS) and ISO standards.
• Understanding of Project Management principles and methodologies.
• Strong documentation and reporting skills.
• Good analytical and statistical skills.
• Proficiency in Microsoft Excel, PowerPoint, and reporting tools.
• Excellent communication and stakeholder coordination skills.
• Attention to detail and strong organizational abilities.
• Ability to work collaboratively with cross-functional teams.

Preferred Skills

• Statistical analysis and data interpretation.
• Experience in process improvement initiatives.
• Exposure to quality frameworks such as ISO 9001, CMMI, or similar standards.
• Familiarity with audit processes and compliance management.