Quality Management Specialist

Job Description - Quality Specialist

Skills: Basic understanding of ISO 9001, Quality Management Systems (QMS), quality documentation, internal audits

Location: Bangalore, India (Hybrid)

Employment Type: [Full-Time]

Why should you choose us?

Rakuten Symphony is reimagining telecom, changing supply chain norms and disrupting outmoded thinking that threatens the industry’s pursuit of rapid innovation and growth. Based on proven modern infrastructure practices, its open interface platforms make it possible to launch and operate advanced mobile services in a fraction of the time and cost of conventional approaches, with no compromise to network quality or security.

Rakuten Symphony has operations in Japan, the United States, Singapore, India, South Korea, Europe, and the Middle East Africa region. For more information, visit: https://symphony.rakuten.com.

Building on the technology Rakuten used to launch Japan’s newest mobile network, we are taking our mobile offering global.

To support our ambitions to provide an innovative cloud-native telco platform for our customers, Rakuten Symphony is looking to recruit and develop top talent from around the globe. We are looking for individuals to join our team across all functional areas of our business – from sales to engineering, support functions to product development.

Let’s build the future of mobile telecommunications together!

About Rakuten Group, Inc. (TSE: 4755) is a global leader in internet services that empower individuals, communities, businesses and society. Founded in Tokyo in 1997 as an online marketplace, Rakuten has expanded to offer services in e-commerce, fintech, digital content and communications to 2 billion members around the world. The Rakuten Group has over 30,000 employees, and operations in 30 countries and regions. For more information visit https://global.rakuten.com/corp/.

What Do We Expect From You

We’re looking for a talented, detail-oriented, and passionate Quality Specialist to join our team and support quality management initiatives, process improvement programs, and compliance activities across Rakuten Symphony.

The role will be responsible for supporting Quality Management System (QMS) implementation and maintenance, ISO 9001 compliance activities, process documentation, internal audits, quality reporting, and continuous improvement initiatives. The role requires strong analytical skills, attention to detail, and a passion for driving operational excellence through structured quality practices.

The role collaborates closely with cross-functional stakeholders across product, engineering, and operations teams. It offers an excellent opportunity for professional growth, providing exposure to enterprise quality management systems, process governance, Lean Six Sigma methodologies, and continuous improvement initiatives within a rapidly expanding, international organization like Rakuten Symphony.

Key Responsibilities:

1. Quality Management System (QMS) Support

1. Support the implementation, maintenance, and continuous improvement of the Quality Management System (QMS) in alignment with ISO 9001 requirements.
2. Maintain quality documentation including policies, procedures, work instructions, process maps, and quality records.
3. Coordinate with Business Units to collect, review, and maintain documented information required for quality compliance.
4. Support document control activities to ensure quality documentation remains current, accurate, and compliant.

2. ISO 9001 Compliance & Internal Audits

1. Support ISO 9001 implementation, certification, surveillance, and recertification activities across business units.
2. Assist in planning and coordinating internal quality audits and support external certification audits.
3. Track audit findings, corrective actions, preventive actions, and closure activities with relevant stakeholders.
4. Monitor compliance with quality policies, procedures, and organizational standards.

3. Process Improvement & Operational Excellence

1. Identify opportunities to improve business processes using Lean and Six Sigma methodologies.
2. Support process mapping, gap analysis, root cause analysis, and corrective action implementation.
3. Monitor quality metrics and KPIs, preparing reports for management review.
4. Participate in continuous improvement initiatives that enhance efficiency, reduce process variation, and improve customer satisfaction.

4. Training & Quality Awareness

1. Support quality awareness programs and employee training on QMS processes, ISO 9001 requirements, and quality best practices.
2. Assist in developing training materials and maintaining training records.
3. Promote a culture of continuous improvement and quality across the organization.
4. Support cross-functional quality initiatives and contribute to organizational process maturity.

Minimum Qualifications:

• Experience: 2–5 years of experience in Quality Management, Process Excellence, Quality Assurance, Operations, Compliance, or related functions.
• Education: Bachelor's degree in a relevant field (e.g., Business, Engineering, Project Management) OR equivalent combination of education and experience
• Quality Systems: Basic understanding of ISO 9001, Quality Management Systems (QMS), quality documentation, internal audits, corrective and preventive actions (CAPA), and continuous improvement practices.
• Process Improvement: Knowledge of Lean and Six Sigma methodologies, process improvement tools, root cause analysis, and quality metrics.
• Technical: Proficiency in Microsoft Office applications (Excel, PowerPoint, Word). Exposure to SharePoint, Jira, Power BI, or other reporting and collaboration tools is an advantage.
• Communication: Strong analytical, organizational, documentation, and stakeholder communication skills with the ability to work effectively in cross-functional teams.

Preferred Qualifications:

• Experience developing, implementing, and optimizing governance frameworks. Ability to balance process integrity with product team realities (practical flexibility).
• ISO 9001 Internal Auditor certification, Lean Six Sigma Yellow/Green Belt or other relevant certifications.
• Understanding of Quality Management Systems (QMS) documentation and governance processes.
• Internship or project experience related to quality management, business process improvement, or operational excellence.
• Domain Knowledge: Experience or exposure to telecommunications, technology, software, or engineering organizations.

Other:

• Location: Bengaluru, India
• There is a possibility of overseas business travel.
• Languages:
• English (Advanced and Fluent)

Rakuten Shugi Principles:

Our worldwide practices describe specific behaviours that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success.

• Always improve, always advance. Only be satisfied with complete success - Kaizen.
• Be passionately professional. Take an uncompromising approach to your work and be determined to be the best.
• Hypothesize - Practice - Validate - Shikumika. Use the Rakuten Cycle to success in unknown territory.
• Maximize Customer Satisfaction. The greatest satisfaction for workers in a service industry is to see their customers smile.
• Speed!! Speed!! Speed!! Always be conscious of time. Take charge, set clear goals, and engage your team.