Senior service Desk Specialist

Actively Reviewing the Applications

Weekday AI (YC W21)

India, Tamil Nadu, Chennai Full-Time On-site

Posted 1 day ago • Apply by June 15, 2026

Job Description

This role is for one of the Weekday's clients

Min Experience: 8 years

Location: Chennai

JobType: full-time

We are in search of a highly qualified Senior Service Desk Specialist to enhance our global IT Service Desk team. This role falls under 1st Level Support, and we specifically seek an experienced professional capable of independently resolving complex technical challenges, taking ownership of critical incidents, and actively participating in service improvements and automation projects. As a vital member of our global IT organization, you will serve as the Single Point of Contact for internal users across the globe, with a particular emphasis on supporting our Chennai hub and ensuring exceptional local IT service delivery.

Requirements

Key Responsibilities

Deliver advanced first-level IT support to internal users situated in various global locations, focusing primarily on the on-site operations in the Chennai office
Serve as the Single Point of Contact (on a rotating basis) for all incoming IT requests and incidents
Analyze and resolve intricate technical issues across endpoints, operating systems, and client infrastructure independently
Handle and process incidents, service requests, and standard changes in line with ITIL practices
Take responsibility for escalated or critical business tickets within the Service Desk scope
Provide hands-on IT support and logistical coordination for the Chennai hub
Conduct technical onboarding and offboarding processes, including account provisioning, access management, and workstation setup
Install, configure, and maintain laptops, smartphones, monitors, and peripherals
Ensure the configuration management database (CMDB) contains accurate asset documentation
Support and enhance endpoint management processes, including Windows, macOS, and MDM solutions, particularly Microsoft Intune
Assist with the lifecycle management of hardware, software, and licenses
Contribute to the development of knowledge base articles, standard operating procedures (SOPs), and ongoing service improvement initiatives
Work collaboratively with internal IT teams, including Infrastructure, Security, and Applications
Create and sustain PowerShell scripts to automate recurring administrative and support tasks

Required Skills & Experience

Over 8 years of experience in enterprise IT support roles such as Service Desk or similar
Expertise in troubleshooting Windows operating systems
Experience with enterprise client hardware environments
Understanding of fundamental networking concepts including DNS, DHCP, VPN, and TCP/IP
Strong working knowledge and troubleshooting skills in macOS and Linux environments
Proven experience with Microsoft Intune for endpoint management and device compliance
Familiarity with ticketing systems such as Jira, ServiceNow, or similar platforms
Knowledge of Identity & Access Management systems, including Azure AD/Entra ID and Active Directory, as well as SSO concepts
Experience in IT asset and license management
Proven ability in PowerShell scripting and automation
Solid grasp of enterprise IT service management processes (ITIL)
Ability to work autonomously, prioritize tasks efficiently, and make informed technical decisions
Experience in managing high-impact incidents with a sense of ownership and accountability
A strong emphasis on documentation and a process-oriented mindset

Profile & Soft Skills

Degree in Computer Science, Information Systems, or relevant professional experience
A self-sufficient, structured, and dependable working approach
A keen attention to detail, especially in change management and asset tracking
Excellent communication skills in English, both written and spoken
A service-oriented mindset combined with a proactive and solution-focused attitude
A professional, friendly, and respectful demeanor when interacting with users at all levels—especially in challenging or high-pressure situations
Experience in an international or multicultural work environment

Nice to Have