Senior Manager

Role: Sr. Manager

Experience: 10+ Years

Location: Chennai (WFO)

JD:

1. Team Management Experience – Must have handled a team of 10+ employees.
2. Experience – Minimum 10 years in the relevant field.
3. Mandatory Skill – Porta 1 experience is a must; candidates without it will not be considered.
4. Joining Availability – Preferably on short notice (maximum 1 month).

Sr. Manager – Delivery and Support:

The Delivery & Support Manager will be responsible for ‘Customer Experience’

Will support and manage existing customers

Will work with presales and sales team to enhance and strengthen customer engagement by way of new products/services/new requirements

Will be responsible for retention of customers and enhancing journey with VIVA

Will work closely with presales manager and deploy the solution as per agreement and PO

Will successfully complete the delivery, onboard the customer smoothly and start billing

Will work closely with the CRM member

Will work closely with the billing department for zero error billing and to sort out billing disputes

Will manage a team of minimum 10 Support Engineers on multiple shifts

Experience Required:

Experience in deployment and support of large/multi-location voice communication projects / customers

Experience in Experience in Telco Grade Soft-Switch, Enterprise PBX (CISCO, AVAYA kind of) , SIP Trunk

Experience in MS Teams , Google Workspace, Zoom telephony integrations/ Federation

Experience in Cloud Telephony platform

Experience in deployment of Enterprise Contact Center applications in large scale

Experience in Unified Communications delivery and support

Experience in delivery and support of Contact Center systems

Good in Hindi and English communication, presentation

Experience in managing teams

Value Additions but not mandatory:

Experience in global interconnects/ carriers management

Experience in Networking, WAN, SDWAN

Experience in telecom billing

Experience in designing and architecting enterprise communication