SENIOR MANAGER, BUSINESS SUPPORT

Job Summary:

The Sr. Manager (Claims Business Support) will lead strategic and operational enablement for the Claims Center of Excellence (CoE). This role is responsible for driving operational excellence across claims processing through strong oversight of transition management, training & capability development, quality governance, and AI fluency initiatives. As a key member of the leadership team, the role partners closely with the Location Head to stabilize operations, build scalable frameworks, enable digital transformation, and enhance workforce capability while ensuring compliance, accuracy, and service excellence.

About the Team:The Claims Center of Excellence (CoE) supports end-to-end claims processing and operational excellence initiatives. The team focuses on service delivery, quality governance, process standardization, transition management, and digital transformation to ensure high performance, compliance, and customer satisfaction across claims operations.

What You’ll Do:Lead claims operations enablement including SLA governance, quality oversight, escalations management, and process standardization.

Drive end-to-end transition management including process migrations, scope onboarding, system implementations, and stabilization tracking.

Develop and scale training frameworks for new hires and upskilling programs to enhance workforce capability and leadership development.

Champion AI fluency and automation initiatives to improve efficiency, productivity, and digital adoption across claims operations.

Partner with operations and technology stakeholders to manage risks, improve performance visibility, and ensure compliance excellence.

What You’ll Bring:12–15 years of experience in claims and insurance operations, including over 5 years managing large teams and driving transition management, stakeholder engagement, and operational excellence. Proven expertise in quality governance, compliance frameworks, and leading AI-driven digital transformation initiatives to enhance efficiency and performance.Qualifications:Bachelor’s degree required.

MBA or equivalent advanced degree preferred.

Experience:12–15 years of experience in claims processing or insurance operations.

5+ years in operations management roles.

Strong experience in transition management and stakeholder engagement.

Expertise in quality management and compliance frameworks.

AI/digital transformation experience highly desirable.

About Walmart Global Tech

Imagine working in an environment where one line of code can make life easier for hundreds of millions of people. That’s what we do at Walmart Global Tech. We’re a team of software engineers, data scientists, cybersecurity expert's and service professionals within the world’s leading retailer who make an epic impact and are at the forefront of the next retail disruption. People are why we innovate, and people power our innovations. We are people-led and tech-empowered.

We train our team in the skillsets of the future and bring in experts like you to help us grow. We have roles for those chasing their first opportunity as well as those looking for the opportunity that will define their career. Here, you can kickstart a great career in tech, gain new skills and experience for virtually every industry, or leverage your expertise to innovate at scale, impact millions and reimagine the future of retail.

Walmart’s culture sets us apart, and we know being together helps us innovate, learn and grow great careers. This role is based in our Bangalore office for daily work, with the flexibility for associates to manage their personal lives.

Benefits

Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include a host of best-in-class benefits maternity and parental leave, PTO, health benefits, and much more.

Belonging

We aim to create a culture where every associate feels valued for who they are, rooted in respect for the individual. Our goal is to foster a sense of belonging, to create opportunities for all our associates, customers and suppliers, and to be a Walmart for everyone.

At Walmart, our vision is "everyone included." By fostering a workplace culture where everyone is—and feels—included, everyone wins. Our associates and customers reflect the makeup of all 19 countries where we operate. By making Walmart a welcoming place where all people feel like they belong, we’re able to engage associates, strengthen our business, improve our ability to serve customers, and support the communities where we operate.

Equal Opportunity Employer

Walmart, Inc., is an Equal Opportunities Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing unique styles, experiences, identities, ideas and opinions – while being inclusive of all people.

Minimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications:Bachelor's degree in Business, Logistics, Computer Science, or related field and 4 years' experience in operations, retail, project management, or related area OR 6 years' experience in operations, retail, project management, or related area.

Preferred Qualifications...Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

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Project Management - Project Management Professional - CertificationPrimary Location...4,5,6, 7 Floor, Building 10, Sez, Cessna Business Park, Kadubeesanahalli Village, Varthur Hobli , India