Senior Customer Support Engineer

Senior Customer Support Engineer

A Fortune 200 company building its Global Capability Centre (GCC) in India

Location: Bengaluru, Mumbai, Delhi NCR, Hyderabad, Pune, Chennai, Kolkata, Ahmedabad — or Remote (India)

About the Company

A Fortune 200 global organisation is building its Global Capability Centre in India and has partnered with Flexiple to hire senior technical support talent. This is a ground-floor seat where you will set the technical bar for how the centre supports customers. Flexiple is a managed marketplace that helps global companies build high-performing teams and GCCs in India.

Role Overview

As a Senior Customer Support Engineer, you will own the hardest technical escalations, mentor the support team, and build the tooling and runbooks that let support scale cleanly.

Key Responsibilities

Escalations & Resolution

• Own complex, high-impact technical escalations end to end
• Lead deep root-cause investigations across logs, APIs, and systems
• Partner closely with engineering to drive permanent fixes

Enablement & Mentoring

• Mentor support engineers and raise the team's technical standard
• Build runbooks, tooling, and knowledge that reduce repeat issues
• Shape support processes and quality as the centre scales

Ideal Candidate Profile

• 5 to 10 years in technical support or support engineering
• Strong skills in log analysis, APIs, SQL, and debugging
• A track record of handling critical escalations and mentoring others
• Clear technical communication and a reliable remote-work setup

Preferred Qualifications

• Experience in a GCC, enterprise software, or large-scale product environment
• Familiarity with observability and ticketing tools such as Datadog or Zendesk
• Exposure to setting up support processes from scratch

What We Offer

• A senior, founding-team seat at a Fortune 200 company's India GCC
• Remote-friendly, pan-India hiring with long-term placement
• Direct exposure to leadership and a high-ownership technical mandate
• One application considered for this and future matched roles

Hiring Process

HR Screening → Assignment → Leadership Round 1 → Leadership Round 2 → Culture Fit