Senior Associate - Community Management

About the Company:

•  Founded in 2019, zingbus is building the most trusted brand for intercity travel. Keeping reliability and safety at the core, we are building a two-sided platform that delivers standardized journey experience for travelers and increased earnings for our supply partners.

• We connect 300+ cities across the country through our daily services and have served 2.5 Mn+ unique customers so far and are aggressively working towards the fleet electrification and establishment of charging technology and infrastructure.

• Raised Series A from Y Combinator, InfoEdge, AdvantEdge, and other prominent investors from India and Silicon Valley. Additionally, secured a significant investment of $9 million from bp Ventures. 

Position: Senior Associate - Community Management

Overview:

Zingbus is looking for a Senior Executive - Community Management (South) to build and

scale zingbus’s community i.e zingfluencer presence across southern markets. This role will focus on

engaging with customers and local audiences through online communities, on-ground activations,

creator networks, and campus/travel groups, building long-term trust and brand love.

What you will do:

Community growth (south)

• Build zingfluencer community in key southern cities (Hyderabad, Chennai, Bangalore) through

both online and offline initiatives

• Create community engagement plans for students, working professionals, and frequent intercity

travelers

• Identify local micro-communities (college groups, travel clubs, city pages, commuter circles)

Engagement and relationship building

Actively engage with users across community channels (social comments, groups, travel

communities, local forums)

Build relationships with local admins/moderators, creators, and community leaders

Turn engaged members into repeat travelers and advocates

Influencer + micro-creator coordination

Identify and onboard micro-creators and community influencers in the south

Execute simple, repeatable campaigns (rides, events, city meetups, UGC drives)

Support creator coordination for shoots, briefs, and content timelines

On-ground community activations

• Execute meetups, bus experiences, campus stalls, and city-level brand engagements
• Manage logistics, collateral, on-ground coordination, and post-activation follow ups
• Support regional launch activities for high priority routes

Feedback loop and insights

• Capture community feedback on routes, service experience, expectations, and issues
• Share insights with ops/product/marketing to improve service and reduce friction points
• Track recurring questions and convert them into helpful community content

Reporting

• Track community growth metrics: active members, engagement rate, UGC volume, creator

output, and referral outcomes

• Maintain monthly summary reports with learnings + next month's action plan

What we are looking for:

Experience

• 1-2 years in community management, partnerships, social engagement, or regional marketing
• Experience handling on-ground activations and creator/community coordination is a strong plus

Skills

• Strong communication and people skills; quick, thoughtful responses
• Execution-first mindset with strong ownership
• Good understanding of the South market culture and digital behaviour
• Comfortable working weekends/evenings when community activations require

Education

Bachelor’s degree in marketing, communications, or related field