Senior Analyst, Human Resources

Why We Need This Role

We are looking for a Senior Analyst, Human resource an expert who provides first point of contact support to colleagues and customers. Deal with incoming tickets, provide administrative or technical support, or triage the ticket to the appropriate team. As the first point of contact, you are expected to have strong written and spoken communication skills, the ability to capture and clarify queries, and good organisational skills to manage tickets in line with SLAs and operating procedures.

As a part of the HR initiative, the Global HR Services was rolled out with the intent to act as a single point of contact for all HR related queries / issues / requests and provide a standard service, equal quality and consistent employee experience across Colt.

Provides operational support to HR teams and employees across all Colt countries.

Respond to first line employee and manager queries on HR processes (e.g. relating to absence, performance management and other life cycle events). Act as a key member of Global HR Services, providing operational support across the employee lifecycle (Hire to Retire). Ensure SLA adherence, process documentation, and continuous improvement initiatives.

Key Accountabilities

What you will do:

• As part of Global HR Services, own various Colt’s HR processes and answer queries (received on email, via HR Process Management:
• Execute end-to-end HR processes including onboarding, transfers, promotions, salary changes, and terminations.
• Ensure compliance with global and local HR policies and maintain accurate documentation.
• Operational Excellence:
• Monitor SLAs and drive continuous improvement initiatives.
• Maintain and update SOPs, process flows, and work instructions.
• Stakeholder Support:
• Respond to employee and manager queries related to HR processes and systems.
• Provide support for HR system data input, validation, and troubleshooting.
  

What We’re Looking For

• 3–4 years of professional experience
• Strong written and verbal communication skills
• Hands-on experience with HR systems such as SuccessFactors, Workday, or similar platforms
• Proficient in delivering clear and engaging presentations
• Proven ability to manage multiple projects and proactively take initiative
  
  

Skills

Help Desk Problem Solving

Workflow Management

Help Desk Best Practices

Service Level Management

Knowledge Management Systems

Education

N/A