Senior Analyst, Business Support-2

The Senior Analyst – Business Support- Quality Assurance supports quality execution and continuous improvement across Walmart Claims Services (WCS). The role is responsible for completing claim quality reviews, quality measurement, and reporting while helping leaders understand drivers behind claim quality, reserve adequacy, and operational outcomes. This position partners closely with claims leadership, underwriting, actuarial, internal audit, and third-party administrators (TPAs) to strengthen alignment, transparency, and quality across the claims ecosystem.

About the team:The Claims Center of Excellence (CoE) Quality team drives quality assurance, governance, and continuous improvement across Walmart Claims Services. The team partners with internal and external stakeholders to enhance claim handling practices, ensure regulatory compliance, and deliver insights that improve operational outcomes.

What You’ll Do:Perform quality claim reviews, identify trends, risks, and reserve adequacy insights, and translate findings into actionable themes.

Partner with claims leadership and cross-functional stakeholders to communicate quality results and support improvement initiatives.

Lead end-to-end review processes including planning, file selection, execution oversight, and reporting.

Support development of structured workflows, dashboards, and training to strengthen quality review effectiveness.

Ensure regulatory compliance, risk controls, and audit-ready governance across claim portfolios.

What You’ll bring:Bachelor’s degree required; MBA or advanced degree preferred.

5–7 years of experience in claims processing or insurance operations, with knowledge of claims handling practices.

Experience working with carrier and/or third-party administrator (TPA) environments.

Strong analytical skills with proficiency in Microsoft Office tools and data-driven reporting.

Ability to manage multiple priorities independently while collaborating effectively across teams.

About Walmart Global Tech

Imagine working in an environment where one line of code can make life easier for hundreds of millions of people. That’s what we do at Walmart Global Tech. We’re a team of software engineers, data scientists, cybersecurity expert's and service professionals within the world’s leading retailer who make an epic impact and are at the forefront of the next retail disruption. People are why we innovate, and people power our innovations. We are people-led and tech-empowered.

We train our team in the skillsets of the future and bring in experts like you to help us grow. We have roles for those chasing their first opportunity as well as those looking for the opportunity that will define their career. Here, you can kickstart a great career in tech, gain new skills and experience for virtually every industry, or leverage your expertise to innovate at scale, impact millions and reimagine the future of retail.

Walmart’s culture sets us apart, and we know being together helps us innovate, learn and grow great careers. This role is based in our [Bangalore/Chennai] office for daily work, with the flexibility for associates to manage their personal lives.

Benefits

Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include a host of best-in-class benefits maternity and parental leave, PTO, health benefits, and much more.

Belonging

We aim to create a culture where every associate feels valued for who they are, rooted in respect for the individual. Our goal is to foster a sense of belonging, to create opportunities for all our associates, customers and suppliers, and to be a Walmart for everyone.

At Walmart, our vision is "everyone included." By fostering a workplace culture where everyone is—and feels—included, everyone wins. Our associates and customers reflect the makeup of all 19 countries where we operate. By making Walmart a welcoming place where all people feel like they belong, we’re able to engage associates, strengthen our business, improve our ability to serve customers, and support the communities where we operate.

Equal Opportunity Employer

Walmart, Inc., is an Equal Opportunities Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing unique styles, experiences, identities, ideas and opinions – while being inclusive of all people.

Minimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications:Bachelor's degree in Business Management, Logistics, Computer Science, or related field OR 2 years' experience in operations, retail, project management, or related area.

Preferred Qualifications...Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart

Primary Location...4,5,6, 7 Floor, Building 10, Sez, Cessna Business Park, Kadubeesanahalli Village, Varthur Hobli , India