Senior Analyst – Business Operations

Job Title: Senior Analyst - Business Operations
Location: Pune
Timings: UK Shift (3PM to 12 AM OR 2PM to 11 PM)

Job Description
Support the day-to-day operational execution by coordinating facilities, logistics, vendor services, workforce readiness, and operational reporting. The role ensures smooth center operations, operational discipline, and structured execution aligned with business objectives.
Key Responsibilities

• Support daily delivery center operations including utilization monitoring, deployment coordination, and issue escalation tracking.
• Coordinate facilities and logistics operations including workspace readiness, access control, and leadership/client visit support.
• Assist in managing vendors supporting facilities, infrastructure, and office operations while monitoring SLA adherence.
• Track operational incidents, maintain operational dashboards, and provide structured reporting to leadership.
• Monitor center-level operational expenses and support budget discipline.
• Support operational governance, documentation, and business continuity readiness.

Skills Required

• 5-8 years of experience in IT services operations, delivery center operations, or business operations.
• Experience supporting facilities, logistics, or vendor operations.
• Strong coordination and escalation management skills.
• Understanding of billable workforce environments in IT services.
• Ability to operate in multi-stakeholder operational environments with strong reporting and organizational skills.
• Bachelor's degree in Business Administration, Commerce, Engineering, or a related field.

Company Profile
Stratacent is an IT Consulting and Services firm, headquartered in Jersey City, NJ, with two global delivery centres in New York City area and New Delhi area plus offices in London, Canada and Pune, India.
We are a leading IT services provider focusing in Financial Services, Insurance, Healthcare and Life Sciences. We help our customers in their digital transformation journey and provides services/ solutions around Cloud Infrastructure, Data and Analytics, Automation, Application Development and ITSM.
We have partnerships with SAS, Automation Anywhere, Snowflake, Azure, AWS and GCP.
URL - http://stratacent.com

Employee Benefits:
• Group Medical Insurance
• Cab facility
• Meals/snacks
• Continuous Learning Program

Stratacent India Private Limited is an equal opportunity employer and will not discriminate against any employee or applicant for employment on the basis of race, color, creed, religion, age, sex, national origin, ancestry, handicap, or any other factors.