Senior Administrative Assistant

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Global Merchant & Network Services (GMNS) brings together American Express' merchant-and network related businesses to enable a sharp focus on using the power of our network to provide unique value to all our mutual customers. The organization manages the relationships with the millions of merchants around the world that accepts American Express and runs the company’s payment network and manages bank partnerships globally.

GMNS is looking for an Executive Assistant focused on supporting senior leaders in the GMNS Control Management organization. Daily activities include calendar management, logistics coordination, expense management. This position is an integral part of a dynamic and fast paced team that requires seamless collaboration and coordination across a wide range of businesses and band levels with accuracy, flexibility, and attention to detail. The ideal candidate must have experience in handling a wide range of administrative related tasks, have an interest and passion in supporting leaders and be able to work confidently and independently. Critical to the success of this position is the development of positive working relationships with a wide range of colleagues both within and outside of GMNS. Additionally, this role will partner closely with the Manager Assistants, Leaders and other EAs within the organization.

Responsibilities:

The Executive Assistant will:

• Proactively manage calendar appointments in multiple time zones.
• Accommodating to last minute changes and urgent business needs as required.
• Set the approach for how the VPs spend their time and proactively manage calendar based on this strategy, top priorities and when they will be in office.
• Actively flag and problem solve constraints such as determining delegates when attendees are unable to attend and ensuring read-ahead materials are provided when required.
• Coordinate and perform monthly activities to include, but not limited to, consolidating organization charts, distribution lists and compiling information i.e., mid & year end feedback.
• Manage the team calendar and ensure it is both up to date and accessible
• Provide detailed itineraries of trips, including hotel arrangements, transfers, meetings scheduled, contact details, addresses etc. 
• Arrange and manage meetings, including scheduling of conference rooms, coordinating food, logistics, etc.
• Assist in tracking team expenditure and monitor T&E and budget.
• Assisting with recruitment for the team as needed which includes scheduling of interviews and associated tasks.
• Assist in preparing select PowerPoint presentations
• Perform other related projects and duties as requested.

Required Qualifications:

• Experience in an executive assistant capacity in a fast-paced environment for large global companies
• Able to anticipate well, ask the right questions before problems arise and escalate matters accordingly
• Highly proficient technical skills (Microsoft Outlook, Excel, Word, Power Point)
• Proficiency and experience in using Windows/macOS and Slack  
• Highest degree of integrity, professionalism, diplomacy, and discretion required
• Capable of handling multiple tasks efficiently and meet tight deadlines
• Must demonstrate good judgment and decision-making capabilities
• Must be a resourceful and independent thinker
• Must be a self-starter with excellent prioritization skills
• Excellent verbal and written communication skills
• Highly developed organizational and time management skills with careful attention to detail
• Ability to prioritize and manage multiple tasks simultaneously

How will you make an impact in this role?

Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdues with accounts that have a high exposure.

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities