Seller Onboard Product Specialist

Product Specialist – Seller Onboarding

Department: Seller Operations

Employment Type: Full-Time

Work Location: Bengaluru, Karnataka, India

About AdxReel

AdxReel is an AI-powered Video Commerce Ecosystem connecting creators, influencers, sellers, brands, advertisers, publishers, and customers through short-form videos, live commerce, AI-powered recommendations, affiliate marketing, rewards, and digital advertising. Our mission is to revolutionize social commerce by empowering businesses and creators to grow through innovative technology, performance marketing, and meaningful customer engagement.

Website: adxreel.com

Position Overview

As a Product Specialist – Seller Onboarding, you will play a key role in helping new sellers successfully join and launch their business on the AdxReel platform. You will conduct engaging product demonstrations, guide sellers through registration and KYC verification, provide onboarding support, and ensure they understand how to use the platform effectively.

Your goal is to create a seamless onboarding experience that enables sellers to confidently begin their journey on AdxReel. This role bridges Seller Acquisition and Seller Success by ensuring every qualified seller is successfully onboarded, activated, and ready to grow.

Work Mode

This position follows a two-phase employment model:

Phase 1 – Work From Home (Probation)

• Duration: First 3 months
• Work Mode: Remote (Work From Home)
• During this period, employees will undergo structured training, product learning, onboarding processes, and performance evaluation.
• Employees are expected to maintain a professional home-office setup with a reliable internet connection and be available during official working hours.

Phase 2 – Full-Time On-Site Employment

• Upon successful completion of the probation period and confirmation of employment, the role transitions to full-time on-site.
• Work Location: Bengaluru, Karnataka.
• Employees are expected to relocate (if applicable) and work from the AdxReel office as per company policy.

Note: Confirmation of employment and transition to the on-site role are subject to satisfactory performance during the probation period and business requirements.

Key ResponsibilitiesProduct Demonstrations

• Conduct engaging virtual product demonstrations for prospective sellers.
• Explain AdxReel's platform, seller benefits, advertising solutions, affiliate ecosystem, and monetization opportunities.
• Understand seller business requirements and recommend suitable platform solutions.
• Answer product-related questions and build confidence in the platform.

Seller Registration & Account Setup

• Guide sellers through the registration process.
• Assist with profile creation and business information setup.
• Ensure all required onboarding information is collected accurately.
• Support sellers throughout the account creation journey.

KYC Verification & Onboarding

• Coordinate KYC documentation and verification.
• Ensure sellers complete all onboarding requirements.
• Follow up on pending documentation and approvals.
• Work with internal teams to facilitate timely account activation.

Seller Training & Enablement

• Conduct onboarding sessions and platform walkthroughs.
• Train sellers on dashboard navigation and platform features.
• Educate sellers on product listings, advertising options, campaign setup, and best practices.
• Ensure sellers can independently operate and grow on the platform.

CRM & Cross-Functional Collaboration

• Maintain accurate onboarding records in the CRM.
• Track onboarding progress and update seller status.
• Collaborate with Relationship Managers for smooth seller handover.
• Share seller feedback with Product and Operations teams to improve the onboarding experience.

What We're Looking ForExperience

2–5 years of experience in one or more of the following:

• Product Demonstrations
• Customer Onboarding
• Customer Success
• Product Training
• SaaS
• E-commerce
• Marketplace Operations
• Business Development

Required Skills

• Excellent presentation and communication skills
• Strong interpersonal and relationship-building abilities
• Customer-first mindset
• Ability to explain technical concepts in a simple manner
• Strong problem-solving skills
• Product learning agility
• CRM management
• Time management
• Ability to work independently and within cross-functional teams

Preferred Qualifications

Experience in:

• E-commerce Platforms
• SaaS Products
• AI Products
• Marketplace Platforms
• Digital Marketing
• Creator Economy
• Startup Environment

Knowledge of CRM platforms:

• HubSpot
• Zoho CRM
• Salesforce
• Freshsales
• Pipedrive

Experience conducting online product demonstrations using:

• Google Meet
• Zoom
• Microsoft Teams

Why Join AdxReel?

• Build the future of AI-powered video commerce.
• Work directly with founders and leadership.
• Gain hands-on experience in AI, marketplace operations, customer success, and seller enablement.
• Learn in a fast-paced startup environment with significant ownership.
• High-growth career opportunities based on performance.
• Opportunity to contribute to a rapidly scaling technology platform.

Recruitment Process

Application Review → HR Screening → Functional Interview → Final Leadership Discussion → Offer & Documentation → Onboarding

Equal Opportunity Employer

• AdxReel is committed to building an inclusive workplace where talent, innovation, and diversity are valued. We welcome applicants from all backgrounds and provide equal employment opportunities based on merit, qualifications, skills, performance, and business requirements.