SEAS - Technical Support Executive

This position is for Seamless Education and Services Pvt. Ltd (SEAS) which has 2 divisions:

Responsibilities

SEAS (Seamless Education and Services Pvt. Ltd.) headquartered in Pune, India having two divisions is looking for a dynamic individual to head branding and marketing. The role would be responsible for both the divisions:

Seamedu - is a Management, Technology and Media school producing world class talent for the industry. Seamedu fosters a learning environment that encourages personal expression and professional growth. By providing practical skills and a supportive atmosphere, we empower students to excel in their chosen fields. www.seamedu.com

Toolbox Studio is a media organization in India, specialized in Visual Effects & Animation, TV Commercials, Motion Graphics and Corporate Video Production. We are designed to provide solutions to a range of industries that include Film, Broadcast, Online, Digital and spectrum of corporate sectors such as IT, Education, Hospitality, Automobile and Lifestyle. Along with having international experience across 3 continents, Toolbox is firmly rooted with its extensive home experience that places us uniquely to deliver international as well as domestic projects with equal professionalism. www.toolbox-studio.com

Job Title / Designation: Technical Support Executive.

Job Description: We are looking for a motivated and tech-savvy Junior IT Support Engineer to join our IT team. The ideal candidate will have 0 to 2 years of hands-on experience in providing technical support, troubleshooting hardware/software issues, and assisting in daily IT operations.

Key Responsibilities

• Provide first-level technical support to users for hardware, software, and network-related issues.
• Desktop Support, Technical knowledge in basic troubleshooting for Laptop, desktop, Printer, & Networking.
• Install, configure, and maintain desktop/laptop systems, printers, and other IT equipment.
• Perform regular system backups, software updates, and antivirus management.
• Monitor and maintain LAN/WAN infrastructure and resolve connectivity issues.
• Support user account setup and management in Active Directory/O365.
• Assist in asset inventory management and documentation.
• Escalate complex issues to senior IT staff when necessary.
• Follow IT policies and security procedures.
  
  

Minimum/Maximum/ Work Experience Required: 0–2 years of experience in IT support or system administration.

Location(s) of Job: Pune (Ajinkya DY Patil University, Charoli, Lohegaon)

Minimum Education Requirements: Bachelor’s degree in computer science, IT, or related field.

Specific Skill Set

• Basic knowledge of Windows OS, MS Office, networking, and remote desktop tools.
• Familiarity with Active Directory, Office 365, and antivirus solutions.
• Good problem-solving and communication skills.
• Ability to work independently and as part of a team.
  
  

Any Other Skill Set

• Exposure to ITIL practices or IT certifications like CompTIA A+, MCP, etc.