SDE III - (Salesforce and other CX integrations)

About The Company

Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.

Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!

About The Role

We are looking for an Integration Architect – Agentic Delivery who can design and implement scalable integrations between AI-powered agentic systems and enterprise platforms like Zendesk and Salesforce. This role will focus on building intelligent workflows, automations, and seamless data exchange across systems.

Responsibilities

• Architect and implement integrations between agentic AI platforms and Zendesk / Salesforce
• Design end-to-end workflows for customer support automation using AI agents
• Build and manage APIs, webhooks, and middleware integrations
• Ensure data consistency, security, and scalability across systems
• Collaborate with product, engineering, and customer teams to deliver solutions
• Develop custom connectors, orchestration layers, and automation pipelines
• Troubleshoot and optimize integration performance
  
  

Requirement

• Strong experience with Zendesk APIs, apps framework, and workflows
• Hands-on expertise in Salesforce (REST/SOAP APIs, Apex, integrations)
• Experience in integration architecture (MuleSoft, Workato, Zapier, custom middleware, etc.)
• Knowledge of API design, authentication (OAuth, JWT), and event-driven systems
• Exposure to Agentic AI / LLM workflows / prompt orchestration
• Strong problem-solving and stakeholder communication skills
  
  

Good to Have

• Experience with AI automation platforms / conversational AI
• Knowledge of LangChain / LLM integrations
• Background in customer experience (CX) platforms
  
  

Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.