SCommerce - Dispute Analyst

Actively Reviewing the Applications

Shopee

India Full-Time On-site

Posted 1 month ago • Apply by April 29, 2026

Job Description

Job Description

Assist in managing FBS disputes on behalf of sellers on time.
Validate appropriate data from the system, analyze proof, and collect evidence to ensure a proper course of action is being pursued.
Ensure accurate and appropriate responses to disputes.
Assist in RO Creation
Assisting OSG concerns via IHT and tracker.
Escalations via email across SBS shops and other stakeholders
To consolidate all switching orders with the corresponding SKU for reconciliation purposes

Requirements

At least college level (undergraduate/graduate)
Strong computer skills required
Proficiency in MS Office and Google Docs preferred
Experience in disputes or payments industry is preferred
Good communication skills
Detail-oriented and results-driven
Ability to resolve conflict
Ability to analyze information, think through difficult problems, and make critical decisions based on limited information