SAM Specialist

Job Summary

We are looking for a Software Asset Management (SAM) professional with intermediate-level experience in SAM tools and strong exposure to major software publishers. The role focuses on license compliance, optimization, and governance across enterprise environments.

Key Responsibilities

Manage and support Software Asset Management (SAM) processes using tools such as ServiceNow (SNOW SAM) and Flexera

Perform software license compliance analysis, risk identification, and remediation activities

Handle software publishers including Adobe, Autodesk, Red Hat, and Microsoft

Interpret license agreements, contracts, and entitlements for accurate compliance position

Conduct Tier 1, Tier 2, and Tier 3 support activities, including:

• Tier 1: Basic license queries, data validation, user support
• Tier 2: Compliance analysis, reconciliation, optimization
• Tier 3: Complex publisher engagements, audit support, escalation handling
  
  
  

Support internal and external software audits and true-up activities

Collaborate with procurement, IT, finance, and vendors to ensure license optimization

Maintain accurate software inventory and entitlement records

Provide reports and dashboards on compliance, usage, and cost optimization

Required Skills & Experience

Intermediate hands-on experience with SNOW SAM and/or Flexera

Strong understanding of licensing models for Adobe, Autodesk, Red Hat, Microsoft

Experience in software compliance, audit defense, and license optimization

Knowledge of IT Asset Management (ITAM) best practices

Ability to work independently on complex compliance issues

Good communication and stakeholder management skills

Good to Have

ITIL / SAM / ITAM certifications

Experience supporting global enterprise environments

Exposure to cloud and subscription-based licensing