Salesforce Practice Head

Key Responsibilities

Practice Leadership & Strategy

• Own and grow the Salesforce practice, including vision, roadmap, and execution
• Define service offerings across Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, CPQ, and Industry Clouds
• Build and manage practice P&L, utilization, margins, and growth targets
• Establish delivery standards, governance, and best practices

Pre-Sales & Client Engagement

• Act as a Salesforce SME and solution leader in client discussions and pre-sales
• Lead solution design, effort estimation, and proposal development
• Partner with sales leadership to drive pipeline, win deals, and expand accounts
• Build strong executive relationships with customers and Salesforce ecosystem partners

Delivery Excellence

• Ensure high-quality delivery across Salesforce implementations, integrations, and managed services
• Oversee project execution, risk management, and client satisfaction
• Drive adoption of Agile delivery models and Salesforce best practices
• Support complex escalations and critical delivery issues

Team Building & Talent Development

• Hire, mentor, and grow Salesforce Architects, Developers, Consultants, and Admins
• Define career paths, training plans, and certification strategy
• Build a strong Salesforce CoE culture focused on innovation and accountability

Innovation & Ecosystem Growth

• Drive innovation using Salesforce platform capabilities, AI (Einstein), automation, and integrations
• Align Salesforce solutions with DataSkate’s broader data, analytics, and cloud offerings
• Strengthen partnerships with Salesforce and ISV ecosystem

Required Skills & Experience

Experience

• 10+ years overall experience in Salesforce / CRM / enterprise applications
• 5+ years in a leadership role managing Salesforce programs or practices
• Proven experience building or scaling a Salesforce practice in an SI/consulting environment

Salesforce Expertise

• Strong hands-on understanding of Salesforce architecture and platform capabilities
• Experience across core Salesforce clouds (Sales, Service, Experience, Marketing, CPQ)
• Knowledge of Salesforce integrations, APIs, and enterprise system landscapes

Leadership & Business Skills

• Strong stakeholder and executive communication skills
• Experience owning delivery, margins, and utilization metrics
• Ability to influence sales, delivery, and engineering teams
• Strategic mindset with execution discipline

Certifications (Preferred)

• Salesforce Certified Technical Architect (CTA) – Nice to have
• Salesforce Certified Application/System Architect
• Salesforce Consultant certifications