Job Description

EXP:- 8+Years? ? Lead the technical design and end-to-end implementation of Salesforce Order Management (SOM) solutions.? ? Architect and all the SOM related Objects and Workflows.? ? Design and build orchestration flows for order capture, fulfilment, cancellation, return, and payment processing.? ? Develop and maintain automation using Flow, Apex, and Composite APIs for complex order lifecycle management.? ? Integrate SOM with external systems (ERP, WMS, Payment Gateways, SFCC, etc.) using REST/SOAP APIs and middleware.? ? Create scalable data models and ensure data integrity across order transactions.? ? Collaborate with architects, developers, QA, and business teams to deliver technical solutions aligned with business goals.? ? Provide hands-on leadership and mentorship to developers, conduct code reviews, and enforce best practices.? ? Monitor system performance and troubleshoot issues across orchestration flows and API interactions.? ? Stay current with Salesforce SOM feature releases and recommend adoption strategies.? ? Define and implement custom logic for split shipments, fulfilment routing, order holds, backorders, partial returns, and refund processing.? ? Build robust automation and extensibility using Salesforce Flows, Apex triggers, batch/Queue jobs, Lightning Components, and Platform Events.? ? Analyse production issues, perform root cause analysis, and implement long-term fixes and system optimizations.? ? Drive system monitoring, observability, and proactive alerting around key order flows and service interactions.? ? Contribute to sprint planning, backlog grooming, and Agile ceremonies as a technical leader.? Technical Skills: -? ? Strong hands-on experience with Salesforce Order Management (SOM) architecture and data model.? ? Expertise in:? o Apex, LWC (Lightning Web Components), SOQL, SOSL, Aura? o Flow Builder, Process Builder (legacy), and Orchestration Flow Designer? o Platform Events and Change Data Capture (CDC)? ? Experience with Composite API, Named Credentials, and secure API integration practices.? ? Proficiency in configuring and customizing SOM orchestration flows for order lifecycle events.? ? Experience with integrations (REST/SOAP) to ERP, payment providers, and logistics systems.? ? Experience with OAuth2, JWT, and named credential-based auth flows for secure communication.? ? Familiarity with Salesforce Core Clouds (Service Cloud, Commerce Cloud B2C/B2B, or Sales Cloud).? ? Deep understanding of order-related processes: fulfilment, splitting, holds, returns, exchanges, and adjustments.? ? Strong experience with Salesforce DX, Git, CI/CD pipelines.? ? Understanding of PCI compliance, SCA (Strong Customer Authentication), and fraud management in order transactions.? ? Knowledge of common middleware tools (e.g., MuleSoft, Dell Boomi) is a plus.? ? Salesforce certifications such as Order Management Accredited Professional, PD1/PD 2, or