Salesforce Business Analyst - US Remote

We are a leading global software company dedicated to the world of computer aided design, 3D modeling and simulation— helping innovative global manufacturers design better products, faster! With the resources of a large company, and the energy of a software start-up, we have fun together while creating a world class software portfolio. Our culture encourages creativity, welcomes fresh thinking, and focuses on growth, so our people, our business, and our customers can achieve their full potential.

Position Overview

We are seeking a dedicated and collaborative IT Salesforce Business Analyst to join our team. In this role, you will be responsible for the day-to-day activities involved in optimally crafting, maintaining, and supporting our Salesforce-related business processes and systems, alongside detailing business requirements for your assigned service area. A key aspect of this position involves seamlessly communicating with business owners, users, and IT professionals to translate needs into technical solutions. We are looking for someone with a solid understanding of Salesforce Administration and customer service-oriented business process concepts, excellent analytical skills, and the ability to work collaboratively in a team environment. You will serve as a vital facilitator, analyst, and problem solver, ensuring alignment with global, division, and business unit strategies and requirements.

This position will support the Sr. Manager, Salesforce Administration & Business Analysis. Primary business interactions include:

• SFDC team members
• Key business stakeholders
• DI SW infrastructure teams (as needed)
• Other SFDC vendors and service/solution providers
  
  

Key Responsibilities:

• Coordinate and work with the Salesforce Team and Product Owners to understand, refine and help document solutions for business requirements in the form of User Stories
• Analyze business requests, and ask important and relevant questions to ensure solutions meet the requirements and do not cause negative impacts
• Participate in scoping, planning, prioritization, and requirements activities in coordination with Product Owners, Solution Managers, Developers, and Business Owners on Improvement/Change Requests
• Drive continuous improvement within existing sales applications and processes and formulate solutions to support new business initiatives
• Implement business/technical solutions in Salesforce Sales Cloud within given timeframes using OOB configuration
• Work closely with Developers, Infrastructure groups and other support teams on day-to-day application-related issues following given SLAs
• Support testing of improvements, new SFDC releases, and interfaces as needed
• May be asked to work on production improvements, production bugs, large projects, M&As, data migration, or scrum master responsibilities
  
  

Required Knowledge/Skills, Education, and Experience:

• Undergraduate Degree
• Minimum 5-7 years of experience with Salesforce.com System Administration and Business Analysis
• Minimum 1-2 years of experience working in Agile/Scrum development environment using sprints to deliver minimum viable products (MVP)
• Strong Salesforce administration skills: field creation, approval processes, validation rules, flows
• Must be a flexible and creative individual capable of supporting multiple priorities and projects in a fast paced, often ambiguous, and diverse environment
• Strong business process improvement skills; process mapping, problem identification, application of procedures and standards
• Good verbal and written communication skills; ability to deliver complex concepts through abstract models and presentations; attention to detail
  
  

Preferred Knowledge/Skills, Education, and Experience:

• Salesforce.com System Administrator or similar
• Copado or similar deployment tool expertise
• Experience with Agile tools (Jira, Polarion, etc.)
• CPQ or Revenue Cloud experience is a plus
• Understanding of business data management and modelling
• Leadership, planning, and execution skills
  
  

Why us?

Working at Siemens Software means flexibility - Choosing between working at home and the office at other times is the norm here. We offer great benefits and rewards, as you'd expect from a world leader in industrial software.

A collection of over 377,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we welcome applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit, and business need. Bring your curiosity and creativity and help us shape tomorrow!

Siemens Software. Transform the Everyday

#SWSaaS

$90,000 $162,000 3 - 5%