Sales Support Manager (U.S. Operations Support)

Actively Reviewing the Applications

Lytegen

India, Punjab Full-Time On-site INR 4–8 LPA

Posted 3 weeks ago • Apply by March 17, 2026

Job Description

Operations Manager (U.S. Pre-Sales Support)

Location: Mohali / Chandigarh, India

Shift: Night-time (U.S. Hours - 8:30 PM - 5:30 AM IST) **

Days: 6 Days working

Type: Full-Time, On-site

About The Role

We're looking for a sharp, proactive Sales Support Representative to assist our U.S. sales and dealer teams in managing project updates, communication, and coordination across departments.

This role requires strong English communication, attention to detail, and ownership — you'll be responsible for ensuring that every deal is updated, every rep is informed, and every customer's project keeps progressing smoothly.

You'll work closely with dealers, brokers, and internal teams to deliver accurate information, resolve bottlenecks, and maintain a seamless sales-to-operations flow.

Key Responsibilities

Support U.S. sales reps, dealers, and brokers by tracking deals and providing accurate project updates
Communicate daily with sales partners to collect missing information, confirm next steps, and maintain accountability
Monitor the CRM pipeline (Insight / Ascent) to ensure all project stages are progressing and properly documented
Update CRM records, notes, and timelines consistently and accurately
Follow up with internal operations, design, permitting, and funding teams to move deals forward
Handle basic sales escalations by providing clear updates and managing expectations
Communicate proactively with sales reps or dealers if any delays or requirements arise
Collaborate with the Sales Support Manager to ensure communication standards and response times are maintained
Participate in daily or weekly sales syncs to share updates and resolve open items
Ensure all post-sale handoffs to operations are completed without errors

Skills & Qualifications

4-7 years of experience in sales support, coordination, or customer service (solar or U.S. process experience preferred)
Excellent English communication skills — written and verbal (U.S.-facing role)
Confident on calls and comfortable speaking with dealers, brokers, and sales reps
Strong organizational and multitasking ability — able to handle multiple deals and updates simultaneously
Knowledge of CRM platforms (Insightly, HubSpot, Salesforce, etc.) and Google Workspace
Good understanding of sales and project pipelines
Calm, professional, and responsive under pressure
Team-oriented, proactive, and dependable — takes initiative rather than waiting for direction

KPIs / Success Metrics