Sales & Support Executive

Job Title: Sales & Support Executive

Location: Ahmedabad (Full-time, Onsite)

Experience: 0–2 Years

Qualification: Graduate (Commerce preferred)

Job Overview

We are looking for a Sales & Support Executive who will be responsible for handling customer queries, providing product support, and ensuring a smooth customer experience. The role also involves assisting customers with product onboarding, usage guidance, and follow-ups to ensure they get maximum value from the software.

Key Responsibilities

• Handle customer queries and provide product support via calls, emails, or remote access
• Assist customers with onboarding, product implementation, and basic training
• Ensure smooth product adoption and customer satisfaction
• Understand customer requirements and provide timely solutions
• Maintain records of customer interactions, issues, and resolutions
• Follow up with customers to ensure proper issue closure and product understanding
• Escalate complex technical issues to the internal technical team
• Collect customer feedback and share insights with internal teams
• Stay updated with product features and enhancements
  
  

Required Qualifications

• Graduate degree (B.Com preferred)
• BBA or equivalent streams may also apply
• 0–2 years of experience in customer support or software support (Freshers can apply)
• Basic understanding of accounting concepts is an added advantage
• Exposure to Tally or accounting software will be a plus (training will be provided)
  
  

Required Skills

• Strong verbal and written communication skills
• Good customer handling ability
• Problem-solving and analytical mindset
• Basic computer knowledge (MS Office)
  
  

Skills: sales support tools,customer success tools,product demo,saas support,sales & marketing,customer success planning,outbound marketing,client relationship management,calling cards,customer onboarding strategies,support systems,warm calling,customer success technology,query resolution,customer service skills,desktop application support,customer success management,post-sales support,activation support,inbound lead generation,product support,key client relationships,application support management,customer service management,proactive customer service,customer service,customer onboarding,sales administration,inbound marketing,on-call support,customer support,technical support,sales,customer engagement,technical support skills,application support services,sales operations,cold calling,global application support,customer service systems