Risk Program Manager- INDIA

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This Is Helix. Powered by You.

At BMC Helix, we don’t do ordinary. We’re the AI-native engine behind the world’s most forward-thinking IT organizations, helping them focus on what matters most. What are we passionate about? We're here to reset the economics of enterprise IT and help others realize the ROI of AI.

We are a mix of curious minds, creative thinkers, and courageous builders who believe tech should change the game—not just play it. We celebrate wins, support each other, and laugh a lot.

We are the change makers. With decades of leadership and established trust in IT service and operations management, we’re scaling with purpose—through organic innovation, strategic acquisitions, and relentless R&D. Our open-first Agentic AI platform empowers autonomous agents to drive real outcomes with speed, accountability, and precision.

We are laser-focused on delivering real value to our customers by accelerating innovation and the application of applying agentic AI in digital service and operations management for IT organizations around the world.

The CS Risk Programs team drives customer retention and long-term success by proactively identifying and mitigating risks using predictive analytics and AI-driven insights. As a Program Manager, you will lead strategic initiatives, orchestrate cross-functional programs, and act as a strong customer advocate to resolve complex challenges. You will work closely with Customer Success, Sales, Support, and Product teams to ensure alignment and deliver impactful outcomes. This is a high-visibility role requiring strong execution, stakeholder management, and data-driven decision-making.

Here is how, through this exciting role, YOU will contribute to BMC Helix's and your own success:

• Lead and scale key programs like Critical Situations (CritSits) and Heal Desk to ensure timely mitigation of customer risks
• Drive structured risk governance by conducting reviews, defining mitigation strategies, and enabling adoption of risk frameworks
• Partner cross-functionally with Customer Success, Sales, Support, and Product teams to resolve complex customer challenges
• Deliver field enablement through playbooks, training, and tools to drive consistent execution
• Manage dashboards and executive reporting to provide insights into risk trends, mitigation progress, and renewal forecasts
• Act as a customer advocate to influence priorities and accelerate resolution of critical issues
  
  

To ensure you’re set up for success, you will bring the following skillset & experience:

• 6–8 years of experience in program management or risk operations
• Strong cross-functional leadership and stakeholder management skills
• Ability to translate data into actionable insights and drive execution
• Excellent communication skills with strong executive presence
• Solid understanding of enterprise SaaS environments and experience managing complex incidents
• Hands-on experience with tools like Gainsight, Salesforce, and risk analytics platforms
• Project management certification preferred; ITIL experience or certification is a plus
• Strong program management, problem-solving, and organizational skills with the ability to work across teams
  
  

Why Work Here? Because You’ll Matter.

We’re not hiring for roles—we’re hiring for impact. At Helix, you’ll solve hard problems, build smart solutions, and work with people who challenge and champion you. You’ll see your ideas come to life—and your work make a difference.

We believe in trust, transparency, and grit. Our culture is inclusive, flexible, and built for people who want to stretch themselves - and support others doing the same. Whether you’re remote or in-office, you’ll find space to show up fully and contribute meaningfully. You won’t be boxed in—you’ll be backed up.

Make Your Mark At Helix

If Helix excites you but you're unsure if you meet every qualification, apply anyway. We value diverse perspectives and believe the best ideas come from everywhere.

EEOC Statement

Helix is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status asa protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.

BMC Helix maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.

At HELIX we believe in pay transparency and have set the midpoint of the salary band for this role at 2,117,800 INR. Actual salaries depend on a wide range of factors that are considered in making compensation decisions, including but not limited to skill sets; experience and training, licensure, and certifications; and other business and organizational needs.

The salary listed is just one component of HELIX's employee compensation package. Other rewards may include a variable plan and country specific benefits.

We are committed to ensuring that our employees are paid fairly and equitably, and that we are transparent about our compensation practices.

( Returnship@BMC )

Had a break in your career? No worries. This role is eligible for candidates who have taken a break in their career and want to re-enter the workforce. If your expertise matches the above job, visit to https://bmcrecruit.avature.net/returnship know more and how to apply.