Resident Customer Service Engineer - Varanasi

Location: Varanasi

Job Responsibilities:

Resident Customer Service Engineer with 2–3 years of hands-on experience in the installation, preventive maintenance, and troubleshooting of CT, MRI, and Cath Lab equipment.

The ideal candidate will be responsible for ensuring optimal performance, uptime, and customer satisfaction through effective technical support and service delivery.

Good knowledge of Electrical & electronics, LAN/WAN networks, TCP/IP protocols, network technologies & hospital networking.

Strong Problem-solving Abilities, Analytical Skills And Hands-on Troubleshooting Experience.

Excellent communication skills, customer handling, and people skills.

Willingness to travel extensively and support emergency service requirements.

Execute all service activities assigned to him/her, which are coordinated via the Customer Care Center, in an adequate and appropriate manner. It will include all service incidents, installation, preventive maintenance and system modifications / Updates on demand.

Responsible for performing technical diagnostics, software loads, calibrations, performing planned maintenance.

Responsible for remote online troubleshooting by analyzing error logs of system and providing solution to customers remotely.

Communicate and accept advice from "Regional Support Centre" (RSC). Ensure optimal performance in all process activities related to within his/her area of responsibility.

Escalate incidents directly to the “Regional Support Center” (RSC) according to the defined parameters. Inform RSC on all escalation issues and report any customer complaints with proper documentation to RSC.

Maintain highest customer satisfaction, within the framework of Siemens Healthineers, Customer Services.

Responsible for providing timely and quality service to achieve customer delight. Ensuring compliance with Service delivery processes and delivering services effectively and efficiently