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Reserve Store Associate

Actively Reviewing

Barber D.M.E. Supply Group

1–2 yrs exp Posted 4 hours ago · Apply by Sep 14, 2026

Job Description

Essential Duties

Talks with customers by phone or in person and receives orders for installation, turn on, discontinuance, or change in service.
Fills out contract forms, determines charges for service requested, collects deposits, prepares change of address records and issues discontinuance orders.
Solicits sales of new or additional services
Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation.
Visits customers at their place of residence to investigate conditions preventing completion of service connection orders and to obtain contract and deposit when service is being used without contract.

Key Responsibilities

Customer Service: Greet patients and provide friendly, professional assistance while addressing questions and product needs.
Product Knowledge: Educate customers on DME equipment, supplies, and basic usage instructions.
HIPAA Compliance: Maintain patient confidentiality and follow privacy and security regulations.
Inventory Control: Stock, organize, and monitor inventory levels; report low-stock items.
Merchandising: Ensure products are properly displayed, clean, and accessible on the sales floor.
Order Fulfillment: Prepare, verify, and stage orders for pick-up or delivery.
Store Safety: Maintain a clean, safe, and compliant work environment.
Policy Adherence: Follow company procedures, safety guidelines, and infection control standards.
Problem Resolution: Handle customer concerns professionally and escalate when necessary.
Team Support: Assist with opening/closing duties and support daily store operations.
Training & Development: Participate in ongoing training to remain current on products and compliance requirements.
Time Management: Prioritize tasks to ensure timely service and operational efficiency.

Qualifications

Required:

High school diploma or equivalent.
Valid driver’s license and reliable transportation.
Ability to pass a background check and drug screening.
Strong communication and interpersonal skills.
Ability to work effectively in a team-oriented environment.
Detail-oriented with strong organizational and time-management skills.

Preferred:

Access to military installations with an active DoD ID.
Bilingual
Previous experience in a DME, medical supply, or healthcare setting.
Knowledge of DME products and their applications.
Familiarity with insurance coverage, billing processes, and medical documentation
Knowledge of HIPAA guidelines and ability to maintain patient confidentiality.

Join us in making a difference. As a Reserve Store Associate, your presence

ensures our stores remain welcoming, dependable, and supportive for the

military families we proudly serve.

Position Details