Require a Technical Support Engineer in Ahmedabad
Actively Reviewing the ApplicationsTestHiring
India, Ahmedabad, Gujarat
Full-Time
On-site
Posted 3 weeks ago
•
Apply by April 18, 2026
Job Description
- Provide first-, second-, and third-level technical support for engineering systems, software, and hardware platforms.
- Diagnose, troubleshoot, and resolve complex technical issues related to industrial automation, embedded systems, or mechanical/electrical engineering equipment.
- Collaborate with cross-functional teams including R&D, manufacturing, and field service to identify root causes and implement long-term solutions.
- Document technical issues, resolutions, and system changes in a centralized knowledge base for future reference and team training.
- Conduct system diagnostics, perform software updates, and support configuration management for engineering applications.
- Support field engineers and clients with remote and on-site technical assistance, ensuring minimal downtime and optimal system performance.
- Participate in system testing, validation, and commissioning activities for new engineering projects.
- Stay updated on emerging technologies, industry standards, and engineering best practices to continuously improve support processes.
- Bachelor’s degree in Electrical Engineering, Mechanical Engineering, Electronics & Communication, Computer Science, or a related technical field.
- 2–5 years of proven experience in technical support, field service engineering, or a similar role within an engineering or industrial environment.
- Strong understanding of industrial control systems, PLCs, SCADA, HMI, and automation technologies.
- Proficiency in troubleshooting hardware and software issues, including network connectivity, firmware updates, and system integration.
- Experience with diagnostic tools, multimeters, oscilloscopes, and other test equipment.
- Familiarity with programming and scripting languages such as Python, C++, or MATLAB is a plus.
- Excellent problem-solving skills, attention to detail, and ability to work under pressure in fast-paced environments.
- Strong communication and interpersonal skills with the ability to explain technical concepts to non-technical stakeholders.
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