Relationship Manager – Branch Banking

Company Description

Ujjivan Small Finance Bank Limited is a progressive financial institution that operates under the Banking Regulation Act, 1949, as a small finance bank. Established in February 2017, the bank achieved Scheduled Bank status within the same year and now operates 752 branches across 26 states and union territories. With a mission to serve the unserved and underserved populations, Ujjivan focuses on creating accessible financial solutions for those outside traditional banking systems. The bank aims to build a leading, state-of-the-art mass-market bank that fosters financial inclusion.

Role Description

This is a full-time, on-site role for a Relationship Manager – Branch Banking based in Nagpur. The Relationship Manager will be responsible for managing a portfolio of retail banking customers, ensuring excellent customer service, and achieving business growth. Key responsibilities include acquiring new customers, retaining existing clients, cross-selling bank products, building strong customer relationships, and ensuring compliance with banking regulations. Additionally, the incumbent will engage in account management and work closely with teammates to achieve branch targets.

Qualifications

• Strong interpersonal, relationship management, and communication skills
• Proficiency in customer service, banking operations, and cross-selling bank products
• Proven ability in sales and target achievement
• Experience in customer acquisition and account management within the banking sector or financial services
• Understanding of regulatory compliance and banking processes
• Ability to work effectively in a team and coordinate with multiple stakeholders
• Graduate or postgraduate degree in Finance, Business Administration, or a relevant field is preferred
• Prior experience in branch banking or a similar customer-facing role is advantageous