Regional Operations Manager

Job Profile:

• To accomplish the North Region operational activity, and escalate when necessary to Management.
• To ensure the appropriate staffing in the Operations Team and to drive future-oriented workforce planning, in line with productivity targets
• To effectively manage and be overall accountable for the performance of the operations teams.
• To ensure the implementation of operational Standards & Guidelines .
• To monitor operational performance of designated Branch Operations.

General Management and Leadership

• Drive effective and future-oriented resource planning in the organization, in line with productivity targets: place the right people into the right roles and hire talent with the right skills to make a career, not only to fill current vacancies.
• Effectively manage the performance of the OPS teams, coach and support the team leaders as necessary
• Escalate quality / performance issues to Management when necessary.
• Update and support rolling forecast estimates on a monthly basis
• Ensure strict adherence to the Code of Conduct
• Drive profitability.
• Ensuring profitability in the day-to-day operations
• Drive actions to maximize profit on file level and to eliminate loss-making files
• Ensure compliance.
• Ensure consistent achievement of operational standards to meet customer requirements.
• Manage and monitor productivity KPIs against budget, initiate corrective actions.
• Optimize and implement operational standards & guidelines and drive continuous improvement of operations Team.
• Evaluate and monitor operational risks, ensure contingency planning, and implement corrective actions.

Qualifications

• Good knowledge of all the products in Freight industry
• Market Knowledge (customers, competitors, suppliers, overall environment)

Educational background / Work experience

• Minimum 5 years of Freight forwarding industry
• Minimum 3 years of experience in people management and leadership, including recruitment, training & development, coaching, conflict and performance management.