Recruiting Team Lead

Join the Legacy of Innovation with FCI-CCM:

FCI CCM is a global leader in Customer Communication Management (CCM), empowering enterprises to deliver hyper personalized, omnichannel, and data-driven customer experiences through its flagship platform VARTA. With a legacy dating back to 1959, FCI combines decades of communication expertise with modern technology to help clients across banking, insurance, telecom, utilities, and healthcare transform their customer engagement into a strategic growth engine.

Broad Function:

We are looking for an experienced Assistant Manager / Team Lead – Talent Acquisition to lead our in-house Corporate Talent Acquisition function. The role is responsible for achieving individual and team hiring goals while driving end-to-end recruitment operations, stakeholder management, recruiter development, recruitment analytics, Zoho Recruit governance, and continuous

process improvement through AI and automation. The incumbent will ensure high-quality hiring, error-free offer management, effective salary negotiations, and exceptional candidate and manager experience.

Roles and Responsibilities: (Including but not limited to)

1. Individual Recruitment Delivery (Individual Contributor)

• Achieve assigned individual hiring and joining targets while ensuring quality, speed, and excellent candidate experience.
• Manage end-to-end recruitment for assigned positions, including sourcing, screening, interviewing, salary negotiation, offer
• rollout, and successful onboarding.
• Build and maintain a strong talent pipeline using multiple sourcing channels, including AI-enabled recruitment tools.

2. Team Leadership & Recruitment Delivery

• Lead, mentor, and develop the recruitment team to achieve individual and team hiring goals.
• Drive accountability, ownership, and continuous learning within the team to improve recruitment quality and productivity.
• Support recruiters in closing critical and niche positions through sourcing strategies, salary negotiations, and stakeholder
• management.
• Ensure error-free generation of offer letters and complete accuracy in compensation and recruitment documentation.
• Drive higher offer-to-joining conversion through effective candidate engagement and negotiation.

3. Recruitment Operations & Process Excellence

• Own the effective functioning, governance, and continuous improvement of Zoho Recruit across the recruitment function.
• Ensure recruitment process compliance, data accuracy, workflow discipline, and timely closure of positions.
• Drive process improvements through AI, automation, and technology to enhance recruiter productivity and hiring efficiency.

4. Stakeholder Management

• Partner with Business Heads and Hiring Managers to understand hiring priorities and manpower requirements.
• Conduct regular hiring review meetings and provide updates, market intelligence, and recruitment insights.
• Ensure a seamless hiring experience for business stakeholders and candidates.

5. Recruitment Strategy & Analytics

• Develop proactive talent pipelines using diverse sourcing channels and innovative recruitment strategies.
• Own recruitment dashboards, MIS, analytics, and key hiring metrics to support business decisions.
• Leverage recruitment data, market intelligence, and AI-driven insights to continuously improve hiring outcomes.

6. Cross-Functional Collaboration

• Work closely with HR Operations to ensure seamless onboarding and joining.
• Support employer branding, campus hiring, talent management, and other strategic HR initiatives.
• Stay updated with recruitment trends, technologies, and industry best practices to continuously strengthen the Talent Acquisition function.

Desired Experience Required:

• Bachelor's degree in human resources, Business Administration, or a related discipline. MBA/PGDM in HR will be preferred.
• 5–10 years of progressive experience in Corporate Talent Acquisition, with at least 2 years of experience leading or mentoring a recruitment team.
• Preference will be given to candidates with experience in an in-house corporate Talent Acquisition function for an IT start up.
• Proven experience in end-to-end recruitment across technical, non-technical, leadership, and niche hiring.
• Hands-on experience with Applicant Tracking Systems (ATS), preferably Zoho Recruit, and recruitment process optimization.
• Strong understanding of recruitment analytics, MIS reporting, dashboards, and hiring metrics.
• Experience in leveraging AI-powered recruitment tools, sourcing technologies, and automation to improve hiring efficiency.
• Excellent communication, presentation, analytical, and problem-solving skills.
• Experience in the IT/Technology industry or a fast-paced startup environment will be preferred.

Benefits and Perks:

The company offers a range of employee benefits including:

• Cashless medical insurance for employees, spouses, and children
• Accidental insurance coverage
• Life insurance coverage
• Retirement benefits including Provident Fund (PF) and Gratuity
• ESI*
• Complementary meal coupons
• Company-paid transportation
• Sodexo benefits for income tax savings
• Paternity & Maternity Leave Benefit
• National Pension Saving
• EL encashment
• Sick Leave