Job Description

About Us : We are a luxury wedding planning company that specializes in curating elegant, seamless, and memorable celebrations. To further enhance our guest experience, we are looking for a talented Receptionist & RSVP Calling Executive to join our team. Role Overview : This dual-role position requires a professional individual who can efficiently manage front-desk responsibilities while also handling RSVP calls with guests. The ideal candidate will have previous call center experience, excellent English communication skills, and a warm, polished demeanor that reflects the luxury wedding experience we provide. Key Responsibilities : Receptionist Duties: - Greet and welcome clients, visitors, and vendors with professionalism and courtesy. - Manage incoming calls, emails, and office correspondence. - Schedule and coordinate meetings, appointments, and client visits. - Maintain an organized reception area and office records. - Support the team with administrative tasks as required. RSVP Calling Duties: - Conduct RSVP calls to wedding guests politely and professionally. - Confirm attendance and record guest responses accurately. - Share essential event details and assist with guest queries. - Maintain daily call logs and provide regular reports to the hospitality team. - Ensure each interaction reflects warmth, empathy, and the premium wedding experience. Requirements - Prior experience in a call center, customer service, or receptionist role. - Fluent in English (spoken and written); knowledge of additional languages is a plus. - Excellent communication, interpersonal, and organizational skills. - Polite, confident, and empathetic phone etiquette. - Ability to multitask and manage responsibilities efficiently. - Basic computer knowledge (MS Office, call logs, data entry).