Receptionist

About The Opportunity

A patient-facing role in the Healthcare — Outpatient Clinic / Primary Care sector. This on-site position supports day-to-day clinic operations by managing front-desk activities, patient flow, and administrative processes to ensure a high-quality patient experience and efficient clinical operations in India.

Primary Job Title: Medical Receptionist (On-site, India)

Role & Responsibilities

• Greet patients, manage visitor check-in/out, and maintain a welcoming, professional front-desk environment.
• Schedule, confirm, and reschedule appointments using the clinic’s appointment scheduling system; manage waiting lists and daily provider calendars.
• Register patients and verify demographic and insurance information; accurately enter data into the Electronic Medical Records (EMR) system.
• Handle incoming calls, triage basic queries, route calls to clinical staff, and manage the clinic’s telephone/auto-attendant system.
• Process payments and issue receipts using point-of-sale systems; reconcile daily cash/card transactions and support basic billing follow-ups.
• Maintain patient confidentiality and follow clinic protocols for records management, sanitisation of the reception area, and escalations to clinical staff.
  
  

Skills & Qualifications

Must-Have

• Electronic Medical Records
• Appointment scheduling systems
• Practice management software
• Telephone/auto-attendant systems
• Point of Sale
• Microsoft Excel
  
  

Preferred

• ICD-10 coding knowledge
• Multilingual proficiency (Hindi)
• Healthcare customer service certification
  
  

Qualifications

• Completion of secondary education; vocational training or certification in medical administration or front-desk operations is advantageous.
• Prior experience in a clinical or outpatient practice front-desk role is preferred.
• Strong attention to detail, reliability for on-site shifts, and a service-oriented attitude when interacting with patients and clinical teams.
  
  

Benefits & Culture Highlights

• Structured onboarding and hands-on training with clinical administration processes.
• Collaborative, patient-first culture with clear escalation paths and supportive clinical staff.
• On-site role with stable shift scheduling and opportunities for skills development in medical administration.
  
  

Keywords: Medical Receptionist, Clinic Receptionist, Front Desk, Patient Registration, EMR, Appointment Scheduling, On-site, Healthcare Receptionist, Clinic Front Desk, India.

Skills: microsoft excel,communication,appointment scheduling