Receptionist

Job Summary

An exciting opportunity has arisen for a receptionist based at The Orchard 2 days per week, there may be occasions the role will be required to cover the Devitre House and Cameron House reception.

We are inviting applications from individuals with excellent organisation skills, ability to work on your own or as a member of the wider admin team. The successful candidate will be able to communication with staff, servicer users, visitors and carers in a professional manner. The successful candidate must be computer literate, able to use Microsoft office packages and a good telephone manner.

Lancashire and South Cumbria NHS Foundation Trust is a great place to work and has a sound future as a leading provider of excellent mental health and substance misuse services. The Trust invests in its staff and seeks to provide them with opportunities for training and personal development.

You are advised to consider applying for LSCFT vacancies as soon as possible as in some instances vacancies are closed as soon as a sufficient number of applications have been received. If you are not invited to interview within three weeks of the closing date, then please assume that on this occasion you have been unsuccessful, as it is not possible to contact all unsuccessful candidates.

This is an exciting time for Lancashire & South Cumbria NHS Foundation Trust which is undergoing significant transformational change to ensure services are meeting the needs of our population.

Main duties of the job

The post holder will be organised, professional, committed and will assist in providing a high standard, quality reception service with The Bay Network.

The post holder will work flexibly in response to the needs of the service providing cover to various sites including Inpatient as directed by their line manager to ensure continuity of service provision.

The post holder will have knowledge of relevant customer service procedures applicable to this role. Problem solving is an integral part of the role.

The role will involve contact on a daily basis with a wide range of people - both internal and external to the organisation and therefore requires a confident approach. The post holder will need to be a team player with very strong communication skills.

About Us

LSCFT values diversity and inclusion, recognising that talent from varied backgrounds creates a flexible, creative, and effective workforce. We actively challenge discrimination and welcome applications from all, regardless of age, disability (including those with experience of accessing or caring for someone who has accessed mental health or learning disability services), ethnicity, gender, religion, belief, or sexual orientation.

Our aim is to reflect the communities we serve, so we particularly encourage applications from under-represented groups. If you'd like to discuss your application, please ask.

We also welcome individuals with lived experience relevant to the role or service area, as your insight brings authenticity to our services.

LSCFT support flexible working, we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as term time, part time, compressed hours and flexi-time.

The wellbeing of our people is at the heart of everything we do. We offer a wide range of resources, tools and support to help you thrive both in and out of work.

Explore our full wellbeing offer here: Keeping our workforce well

Details

Date posted

10 March 2026

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year per annum, pro rata (subject to confirmation)

Contract

Permanent

Working pattern

Part-time

Reference number

351-BAY947-MS

Job locations

The Orchard

Pathfinders Drive Ashton Road

Lancaster

LA1 4JJ

Job Description

Job responsibilities

Please see attached the job description and person specification for more information about this role.

Job Description

Job responsibilities

Please see attached the job description and person specification for more information about this role.

Person Specification

Essential

Qualifications

• NVQ Level 2 in Customer Care or equivalent experience
• Willingness to commit to continuous personal development
  
  

Knowledge

Essential

• Knowledge of administrative/reception procedures and practice
• Knowledge of mental health services
  
  

Essential

Skills

• Previous experience in customer services or administration
• Excellent communication and interpersonal skills
  
  

Person Specification

Essential

• Previous experience in customer services or administration
• Excellent communication and interpersonal skills
  
  

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Lancashire & South Cumbria NHS Foundation Trust

Address

The Orchard

Pathfinders Drive Ashton Road

Lancaster

LA1 4JJ

Employer's website

https://www.lscft.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Lancashire & South Cumbria NHS Foundation Trust

Address

The Orchard

Pathfinders Drive Ashton Road

Lancaster

LA1 4JJ

Employer's website

https://www.lscft.nhs.uk/ (Opens in a new tab)

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