Qualtrics App Expert

Job Title: Qualtrics App Expert

Job location: NESCO, Mumbai

Job purpose:

• Bring the technical support to Regional Qualtrics leads to improve / ease the overall Qualtrics platform and content (B2B & B2C surveys)
• Directly execute tasks to address Qualtrics tickets level 3 to 4 requiring Sodexo business understanding
• Oversee and validate tasks linked to tickets level 2 or 3 executed by the app consultant

Key Responsibilities:

Functional Responsibilities: Bring direct support to regional or country XM leads by executing him/herself level 3 or 4 tasks and overseeing / validating tasks level 2 or 3 executed by the Qualtrics app consultant(s)

• Solution design and configuration of a business solution (e. g. change/adapt global surveys or change/dapt Close the loop parameters)
• Improve Data Visualization (eg create new widgets in global dashboards)
• Support light Development in Qualtrics
• Update Qualtrics Documentations
• Acquiring and maintaining certifications on Qualtrics
• Training delivery
• Project management at small scale
• Internal ‘client’ management

Please note: If you do not receive a response within 15 days of submitting your application, you may assume that your profile has not been shortlisted for this opportunity. However, your profile will remain in our talent repository and will be considered for future positions that match your skills and experience.