Quality Management Specialist

The incumbent will be responsible for developing, implementing, and maintaining the Quality Management System across the organization. The role ensures compliance with industry standards, drives continuous improvement initiatives, and supports operational excellence in printing and packaging processes.

Key Responsibilities:

• Develop, implement, and maintain the Quality Management System (QMS) in line with applicable standards such as ISO, customer requirements, and internal quality policies.
• Plan and conduct internal audits, process audits, and system audits; ensure timely closure of non-conformities (NCs) through corrective and preventive actions (CAPA).
• Handle external audits including customer audits, certification audits, and regulatory inspections.
• Drive continuous improvement initiatives such as Kaizen and root cause analysis for recurring quality issues.
• Monitor key quality metrics such as rejection rates, customer complaints, rework, and process capability; initiate actions for improvement.
• Lead investigation and resolution of customer complaints with structured problem-solving techniques (8D, Fishbone Analysis, 5 Why).
• Handle certification audits, Social Audits, Sedex (SMETA) audits, and BRCGS audits, ensuring full compliance and successful audit outcomes.
• Ensure proper document control, version management, and record retention as per QMS requirements.
• Coordinate with cross-functional teams (Production, Maintenance, Supply Chain) to ensure adherence to quality standards.