Quality Assurance Technical Manager

Company Overview

At Epsilon, we empower the world’s top brands to deliver personalized experiences at scale. With our proprietary identity solutions, real-time modeling, and privacy-first data practices, we process over 400 billion consumer actions daily. As part of Publicis Groupe, we are a global leader in marketing technology and innovation. Learn more at epsilon.com/APAC

Role Summary

We are seeking a Test Manager – Martech Platforms with strong expertise in modern web technologies and test automation frameworks, including Python and Playwright, to drive end‑to‑end, regression, and cross‑browser testing across digital marketing ecosystems. This role extends beyond traditional QA, requiring a consultative quality engineering mindset, hands‑on leadership in automation strategy, and the ability to validate AI‑driven and data‑intensive systems. The Test Manager will partner closely with product, engineering, data, and marketing teams to ensure scalable, high‑quality digital experiences, optimize CI/CD‑integrated testing pipelines, and continuously improve test coverage, efficiency, and platform reliability across Martech solutions.

Key Responsibilities

• Define the testing approach for large and complex projects, providing guidance on balancing automation and manual testing.
• Design, build, and maintain scalable test automation frameworks and test infrastructure leveraging Python, Playwright, and modern test automation best practices, supporting end‑to‑end automation, CI/CD integration, regression suites, and quality engineering at scale.
• Research and implement emerging technologies and practices, such as AI-driven testing and advanced scripting techniques, to enhance test automation capabilities.
• Work with stakeholders to gather requirements, assess risks, and ensure that Testing solutions meet business objectives.
• Mentor and guide QA team members and developers on best practices in software quality assurance.
• Define and track key automation metrics and KPIs to measure progress, identify bottlenecks, and improve processes.
• Utilize advanced SQL skills to query databases for data validation and testing. Write complex SQL queries to validate data transformation and integration.
• Identify, document, and prioritize defects. Work closely with development teams to ensure timely resolution and re-testing of defects.
• Collaborate with cross-functional teams, including developers, product managers, and business analysts, to understand requirements, clarify ambiguities, and provide testing insights.
• Mentor junior developers and contribute to a culture of continuous learning and improvement.
• Should have experience in Appraisals and performance reviews

Required Skills & Experience

• Bachelor's or Master's degree in Computer Science, Engineering, or a related field.
• 10+ years of experience in software testing, with significant expertise in both manual and automated testing.
• Strong understanding of software development and testing methodologies, Estimations, tools, and processes.
• Proficiency in test automation tools – (Python, Playwright, PyTest/BDD/Keyword driven/Robot framework)
• Experience with performance and security testing tools (e.g., JMeter, LoadRunner, OWASP tools) is a plus.
• Strong communication and interpersonal skills to work effectively with different stakeholders.
• Ability to work in a fast-paced environment, manage multiple tasks simultaneously, and adapt to changing priorities.
• Strong database skills (SQL, PL/SQL, Data Warehousing concepts, ETL).
• Hands-on experience with DevOps practices (CI/CD pipelines, GitHub, VSTS).
• Exposure to digital marketing platforms, customer data platforms (CDPs), or loyalty systems is a plus.
• Familiarity with Agile methodologies and tools like Jira, Confluence.

Preferred Qualifications

• Experience with AI/ML frameworks (scikit-learn, AWS AI services, or similar).
• ETL and Data warehousing skills/experience is added advantage
• Knowledge of Digital Marketing platforms (Adobe Experience cloud, Salesforce Marketing Cloud, GCP, etc.).
• Understanding of data privacy regulations (GDPR, CCPA) and ethical AI practices.
• Consulting experience or client-facing roles in martech or digital transformation projects.

Personal Attributes

• Strategic thinker with a consultative approach to problem-solving.
• Strong communication and stakeholder management skills.
• Passion for innovation, automation, and delivering business value through technology.
• Self-starter with a growth mindset and adaptability to evolving tech landscapes.