Quality Assurance Engineer

Actively Reviewing the Applications

TTEC Digital

India, Telangana, Hyderabad Full-Time On-site

Posted 6 hours ago • Apply by June 11, 2026

Job Description

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

Position Purpose

The Quality Assurance Engineer (P2) is responsible for ensuring the quality and reliability of web-based applications through structured manual testing practices. This role focuses on designing, executing, and maintaining test scenarios to support high-quality software releases while collaborating closely with cross-functional Agile teams.

Key Responsibilities

Create detailed, comprehensive, and well-structured test cases
Execute manual test scenarios in preparation for software releases
Identify, diagnose, document, and track defects using bug tracking tools
Perform regression testing after defect resolution
Conduct ad-hoc testing across various product features
Validate data using SQL queries where required
Collaborate with developers, product owners, and project managers in Agile environments
Ensure product quality standards are met before production deployment
Explore and gain exposure to automation testing processes

Technical Expertise

Strong knowledge of Manual Testing and Black Box Testing methodologies
Basic understanding of SQL for data validation
Familiarity with web-based application testing
Understanding of Agile/Scrum methodologies
Exposure to defect lifecycle management
Basic exposure to automation concepts

Competency

Personal

Strong analytical and problem-solving skills
Attention to detail
High level of ownership and accountability
Strong written and verbal communication skills

Operational

Ability to manage multiple testing tasks simultaneously
Work effectively within cross-functional teams
Ability to meet deadlines in a fast-paced environment

Collaborative

Ability to interact professionally with diverse team members
Active participation in Agile ceremonies and QA discussions

Technology Stack

Manual Testing
SQL
Jira or equivalent project management/bug tracking tools
Web-based applications
Exposure to AI tools or LLM models (Added Advantage)
Basic exposure to Automation tools (Added Advantage)

Education, Experience And Certification

Bachelor’s degree in Computer Science, IT, Engineering, or related field (or equivalent experience)
2+ years of experience in Black Box / Manual Testing
Experience working in Agile project environments
Contact Center domain experience (Added Advantage)

TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.

We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.

TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.

Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.