Protective Services Officer Unarmed – West Hospital

Everyone who works with Mercy Health is united under one purpose: to help our patients be well in mind, body and spirit. This drive, along with our history of faith, is a powerful combination. It gives us a shared calling to work toward every day. Join our exceptional team and help us continue to provide the highest quality of health care possible to our communities.

Mercy Health

Intro paragraph

As a faith-based and patient-focused organization, Mercy Health exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Mercy Health seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive.

Protective Services Officer Unarmed – West Hospital

Job Summary

The Protective Services Officer provides internal and external safety/security functions to support the general safety of BSMH facilities to include participation in investigations and detentions when warranted. Protective Services officers are assigned to an area and respond to radio and/or telephone calls for routine and/or emergency assistance. 

Essential Functions

• Protects patients, visitors and employees by providing escorts, patrolling grounds, and mitigating environment of care safety hazards.  
• Deters criminal activity through routine patrols of all hospital property to include all parking lots and decks.  
• Enforces policies e.g. parking regulations, visitation policies, drug enforcement, and tobacco free/smoking policy.  
• Monitors hospital activity on closed circuit television to be alerted to any escalating situations that may require protective services involvement.  
• Intervenes in patient, visitor and/or staff confrontations as appropriate.  
• Documents all duties performed to include completion of daily activity logs and incident reports.   
  
  

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation. 

Education

• High school diploma or GED (required)  
• Vocational/Technical Degree (preferred)  
  
  

Required Licensing & Certifications

• Valid driver’s license (required)  
• BLS Basic Life Support – American Heart Association (required within 6 months of hire) 
  
  

Experience

• 1-2 years of security, law enforcement, or military experience (preferred)  
  
  

Skills & Abilities

Hard/Tech/Clinical Skills: 

• Basic skills using Microsoft Word  
• Demonstrate proficiency in the use, maintenance, and safety protocols for defensive tools and restraint equipment (e.g., batons, handcuffs, body-worn cameras, soft restraints), in alignment with healthcare regulations and organizational policies. 
• Maintain strong technical skills in radio communication, report writing, surveillance systems, and access control software, with the ability to accurately document incidents and coordinate effectively with clinical teams and law enforcement. 
  
  

 

Soft/Interpersonal Skills: 

• Effective Communication, Active Listening, Empathy, Conflict Resolution 
  
  

Training

• Non-Violent Crisis Intervention Training (Required within 6 months of hire)  
  
  

As a Mercy Health associate, you're part of a Mission that matters. We support your well-being—personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What We Offer

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support
  
  

Benefits may vary based on the market and employment status.

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email [email protected]. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at [email protected]