Project Manager - Client & Delivery

We are looking for a highly organized and client-focused Project Manager to lead end-to-end delivery of projects while maintaining strong client relationships. This role requires ownership of timelines, quality, stakeholder communication, and delivery excellence.

• Act as the primary point of contact for clients
• Understand client requirements and translate them into actionable plans
• Conduct regular client calls, status updates, and reviews
• Ensure high client satisfaction and retention
• Manage escalations and resolve issues proactively

• Define project scope, timelines, and deliverables
• Create detailed project plans and track progress
• Allocate resources efficiently across projects
• Ensure projects are delivered on time, within scope, and budget
• Manage multiple projects simultaneously

• Ensure high-quality delivery aligned with client expectations
• Monitor KPIs such as turnaround time (TAT), accuracy, and productivity
• Coordinate with internal teams (Ops, Product, QA, HR)
• Implement process improvements for efficiency and scalability

• Lead and guide cross-functional teams
• Set clear expectations and track team performance
• Conduct regular check-ins and performance reviews
• Enable team productivity and resolve bottlenecks

• Maintain project documentation, reports, and dashboards
• Share weekly/monthly reports with stakeholders
• Track risks, dependencies, and mitigation plans

• Identify gaps in delivery and suggest improvements
• Drive automation and operational efficiency
• Contribute to scaling delivery processes

• Bachelor’s degree in Business, Engineering, or related field
• 2–6 years of experience in Project Management / Client Delivery
• Strong communication and stakeholder management skills
• Experience in handling multiple clients/projects
• Proficiency in tools like Excel, Google Sheets, Asana, Jira, or similar
• Strong problem-solving and decision-making ability

• Experience in Data Annotation / AI Data/ Operations-heavy environments
• Exposure to startups or high-growth environments
• PMP / Agile certification (good to have)

• On-time project delivery (%)
• Client satisfaction score (CSAT)
• Project profitability / efficiency
• SLA adherence
• Escalation resolution time
• Team productivity & utilization