Program Manager - Telecom

We are seeking an experienced Telecom Project Manager to manage telecom infrastructure initiatives, network circuit delivery, and operational network programs. The role will focus on end-to-end project execution, vendor coordination, circuit delivery management, and reporting for infrastructure programs supporting site launches and network reliability initiatives (KTLO).

The ideal candidate will have strong project management expertise, telecom infrastructure knowledge, vendor management experience, advanced data analysis capabilities, and excellent stakeholder communication skills.

Requirements

Key Responsibilities

Project Planning & Execution

• Lead and manage telecom infrastructure projects from planning through delivery and testing.
• Manage Plan of Record (POR) site launch projects, ensuring timely delivery of WAN circuits.
• Develop and maintain project plans, timelines, risk registers, and milestone tracking.
• Coordinate cross-functional teams, including network engineering, operations, vendors, and ISPs.
• Identify and mitigate project risks, dependencies, and delivery blockers.
• Ensure projects are delivered within scope, timeline, and quality standards.

Network Infrastructure Project Delivery

• Manage end-to-end circuit procurement, provisioning, and delivery lifecycle.
• Execute infrastructure projects, including:
• Ring Topology Conversion
• Circuit Capacity Upgrades
• Fixed Wireless to Fiber Migration
• Single Point of Failure (SPoF) mitigation
• Support network expansion initiatives and infrastructure upgrades.
• Ensure testing, validation, and handover of delivered circuits to operations teams.

Vendor & Carrier Management

• Act as the primary point of contact for telecom vendors and ISPs.
• Manage vendor engagement, coordination, and escalation processes.
• Track vendor deliverables and ensure service level compliance.
• Coordinate field technician activities and installation schedules.
• Conduct proactive follow-ups with vendors to ensure timely project completion.

Reporting, Analytics & Data Management

• Track project performance metrics and circuit delivery milestones.
• Maintain accurate documentation for circuit orders, vendor coordination, and project records.
• Generate project status reports, dashboards, and executive-level summaries.
• Support monthly operational and business reviews.
• Ensure effective data management and reporting practices.

Experience Requirements

• 7+ years of telecom or network infrastructure project management experience
• Experience managing North America telecom infrastructure programs
• Proven experience managing multiple concurrent infrastructure projects
• Experience in vendor management and telecom service provider coordination
• Strong stakeholder engagement and executive communication skills

Data Management & Reporting

• Advanced Excel skills (Mandatory) including:
• Pivot Tables
• VLOOKUP / XLOOKUP
• Data analysis and reporting
• Strong data management and reporting skills
• Experience creating dashboards using Tableau or Amazon QuickSight
• Ability to generate executive-level reports and KPI tracking dashboards

Communication & Coordination

• Excellent written and verbal communication skills (Mandatory)
• Ability to communicate technical concepts to non-technical stakeholders
• Strong follow-up, coordination, and escalation management skills
• Experience coordinating teams across multiple time zones

Operational Excellence

• Highly detail-oriented with strong organizational skills
• Ability to manage multiple priorities and work independently
• Strong problem-solving mindset and delivery focus
• Experience working in fast-paced project environments
• Strong project management skills with a structured approach to planning and execution.
• Domain expertise in the telecom industry.
• Hands-on experience with DIA, ILL, and EPL products is an added advantage.
• In-depth knowledge of WAN technology and circuit ordering/management.
• Proficiency in Microsoft Excel (Basic/Intermediate level).
• Excellent communication and stakeholder management skills.
• Ability to work in a fast-paced environment with attention to detail.
• Bachelor's degree in Telecommunications, IT, or a related field.
• Minimum 5 years of overall experience, with at least 1-2 years of relevant experience in project coordination.