Operations Head

Skills:
Project Management, Cross-Functional Collaboration, Data Analysis, Team Leadership, Operations Management, Performance Management,

Primary Responsibilities

Patient Centricity

Ensuring therapist availability for continuous patient care across JOGO hub, JAAS centres and Home Visits.

Consistent scheduling of patient appointments without lag to ensure 100% adherence to treatment

Patient assessment, midterm & discharge report with dropouts to be monitored consistently.

Weekly reports including analysis, action plan and reviews to be shared with the leadership team and stakeholders.

Drive the culture of Good Clinical Practice (GCP) in accordance with JCI guidelines.

Ensure patient delight through successful treatment outcomes, quality patient reports, patient data & patient confidentiality and patient experience.

People

Ensure efficient use of therapist time and optimize productivity

Liaise with Asst. Leads, Leads, Sales & PCE to achieve organizational KPIs

Patient Records Management

Compliance of the clinical team in feeding accurate patient records within the allotted time frames.

Validation and reconciliation of patient data on a daily basis

Strategy & Collaboration

Develop, Drive and Deliver operational strategies through.

• Digital transformation
• Quality initiative
• Partnering with insurance providers
  
  

Key JAAS review to be conducted along with the concerned management & the deployed therapist once in 45 days.

Identify bottlenecks and streamline various processes to improve overall operational efficiency.