Program Manager (Pre - Sales)

Company Introduction

Material Depot is building the Ultimate Home Decor Destination - redefining how India shops for

interiors - tiles, laminates, wall decor, and more. Our online catalogue enables us to understand design

trends in real time and work directly with manufacturers to launch new collections at speed. Trusted

by 10,000+ homes, Material Depot is transforming a ₹100,000 crore industry—making premium

interiors faster, smarter, and more accessible than ever before.

Why Join Us

• High ownership and steep learning curve
• Close collaboration with founders and cross-functional teams
• Rapid career growth exposure to retail operations and customer engagement
• In just three years, we have been profitable with a scale of ~$5M annualized revenue
• Raised $4.5M from Accel, Whiteboard, YCombinator, and other global investors.

Location: Bangalore (On-site)

Key Responsibilities

1. Inbound to Footfall Ownership

• Own the complete journey from lead capture to store visit scheduling
• Design structured lead engagement flows across calls, WhatsApp, and other channels
• Ensure timely, consistent, and high-quality follow-ups
• Build a seamless experience that drives customers to visit stores

2. Process Design & Optimization

• Create and refine standard operating processes (SOPs) for lead handling
• Improve speed, consistency, and quality of interactions
• Identify bottlenecks in the funnel and implement practical solutions
• Drive operational discipline across the pre-sales workflow

3. AI & Tools Implementation

• Evaluate and deploy AI-driven tools for lead qualification, follow-ups, and communication
• Automate repetitive workflows to improve team productivity
• Leverage CRM systems, WhatsApp automation, and conversational tools effectively
• Continuously explore new technologies to enhance conversion and efficiency

4. Vendor & Solution Management

• Identify, evaluate, and onboard external vendors and technology partners
• Work with solution providers across CRM, automation, calling platforms, and AI tools
• Negotiate, implement, and manage these solutions to fit business needs
• Stay updated on market innovations and bring in relevant capabilities

5. Team Leadership

• Lead and manage the pre-sales / inside sales team
• Set clear processes, communication standards, and expectations
• Train the team on structured selling, follow-ups, and tool usage
• Build a culture of ownership, responsiveness, and customer focus

6. Marketing Alignment

• Work closely with marketing to ensure smooth lead flow and effective engagement
• Provide feedback on lead quality and campaign effectiveness
• Align messaging and outreach with campaign intent
• Support initiatives that improve walk-ins and customer intent

7. Customer Experience & Journey Design

• Ensure a consultative and helpful experience for every inbound lead
• Design scripts and engagement frameworks that build trust and urgency
• Maintain consistency in communication across channels

Essential Qualifications

• 2–3 years post-graduation, or 1–2 years post MBA
• Experience in pre-sales, inside sales, business operations, or similar roles (B2C preferred)
• Strong understanding of lead funnels and customer journeys
• Ability to build and execute structured processes and SOPs
• Comfort with AI tools, CRM systems, and automation platforms
• Strong ownership mindset with high execution rigor
• Good communication skills with a customer-first, consultative approach

Preferred Qualifications

• Experience in interiors, home decor, retail, or real estate
• Exposure to high-volume inbound lead funnels
• Prior experience leading or mentoring a team
• Experience working with vendors or external tools/solutions
• Strong interest in AI-led workflow optimization and automation