Program Manager

Job Overview

We are seeking a proactive and detail-oriented Program Manager to drive end-to-end delivery of cross-functional programs across product, engineering, data, and client success teams. In this role, you will coordinate roadmaps, manage client programs, streamline processes, and ensure seamless collaboration across teams and time zones.

The ideal candidate is highly organized, data-driven, and comfortable managing multiple initiatives in a fast-paced environment while maintaining clear communication with internal stakeholders and external partners.

Key Responsibilities

Program & Delivery Management

• Lead end-to-end program delivery, including defining scope, timelines, milestones, and success metrics for cross-functional initiatives.
• Coordinate execution across product, engineering, data, and client success teams to ensure timely and high-quality delivery.

Roadmap Coordination

• Translate product strategy into actionable sprint plans.
• Identify and manage dependencies across teams to prevent delivery bottlenecks.

Client Program Management

• Act as the operational lead for client onboarding, integrations, and escalations.
• Ensure service level agreements (SLAs) are consistently met and client expectations are exceeded.

Data & Reporting

• Build and maintain dashboards, reports, and executive updates to track program progress and communicate performance metrics.
• Use data-driven insights to monitor program health and performance.

Process Improvement

• Identify workflow gaps and design scalable operational processes for planning, execution, and retrospectives.
• Implement frameworks that support team efficiency as the organization scales internationally.

Risk & Issue Management

• Proactively identify and mitigate program risks and operational challenges.
• Manage dependencies across teams working in different geographies and time zones.

Stakeholder Communication

• Maintain transparent communication with internal leadership, engineering teams, and external partners.
• Provide clear updates through structured documentation, reports, and asynchronous communication channels.

Required Qualifications

• 3–7 years of experience in program management, project management, or delivery management.
• Experience in SaaS, AdTech, e-commerce, or technology-driven environments.
• Proven track record of managing multiple concurrent programs across cross-functional and distributed teams.
• Strong understanding of Agile methodologies such as Scrum, Kanban, or hybrid frameworks.
• Experience working with data-driven products and analytics platforms.
• Ability to manage client-facing programs including onboarding, integrations, and escalations.
• Excellent written and verbal communication skills.
• Hands-on experience with project management tools such as Jira, Asana, Linear, Notion, or similar platforms.