Professional Services Consultant

Company Description

Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,200 customers to provide better digital experiences to more than 15 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.

#LI-Hybrid

Job Description

The main responsibilities of the role are as follows:

• Being able to analyse and benchmark customer’s data-set to drive insights for ongoing operations

• Experience on end user computing common issues and proper ways to solve it for enterprises

• Maintain healthy operations of customer’s Nexthink instance, in terms of product upgrades and healthy consoles

• Analyse customer needs, goals, strategic plans and constraints in order to advice the best possible use of Nexthink

• Provide actionable insights to customers and automation opportunities

• Be part of customer’s internal processes

• Support customers’ initiatives on Nexthink areas of operations

• Ability to build content based on customers’ requirements and collaborate with specialized team for advanced content build

• Provide new insights to integrate Nexthink with existing solutions and internal processes;

• Work against a set of Service Levels (SLs)

• Stay current on product development/releases to a level required for the above activities;

• This position requires 10% travel to headquarter for training purpose.

Qualifications

BE/BS preferred in computer science, computer engineering

• Minimum of 3-5 years of experience in technical consulting, analytics & automation

• History of data analysis and drive to actionable insights and automation

• Experience over transformation projects (e.g. Win11, O365)

• Extensive technical knowledge on end-user computing

• Someone who can collaborate to bring access to product and technical teams, to get the right solution delivered and drive feature innovation gathered from customer input

• Good knowledge of IT operations in a challenging environment

• Business Level proficiency in English is expected.

Additional Information

We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers’ IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace.

With over 1000 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees ‘Nexthinkers’ and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages.

IIf you are looking for a change and like a nice atmosphere, lots of challenges, and having fun while working, this is a great opportunity for you!