Production Support Engineer – Amdocs Optima

Actively Reviewing the Applications

Daten Technology Solutions

Bengaluru Full-Time 4–8 years

Posted 2 days ago • Apply by June 11, 2026

Job Description

Total Experience : 4 to 10 Years
No of Openings : 1
Type : On site
Location : Noida [India]
Job Post Date : 12/03/2026

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Role Overview

We are seeking an experienced Amdocs Optima Support Engineer to support production operations, application maintenance, and billing execution activities within a telecom BSS environment.

The role will be responsible for ensuring platform stability, successful billing cycles, incident resolution, and ongoing application improvements while collaborating with cross-functional teams including CRM, mediation, integration, and network operations.

This position operates in a managed services model supporting critical telecom billing systems with strict SLA and operational performance targets.

Key Responsibilities

Production Operations Support
Monitor and support Amdocs Optima production environments to ensure system stability and availability.
Manage incident, problem, and change management activities in accordance with ITIL processes.
Perform troubleshooting and root cause analysis for production incidents impacting billing and rating systems.
Monitor and manage batch jobs, billing cycles, and scheduled processes using tools such as Control-M or Autosys.
Perform log analysis, system diagnostics, and recovery actions for failed jobs or processes.
Coordinate with infrastructure, database, and integration teams to resolve system issues.
Billing Operations Support
Execute and monitor telecom billing cycles including rating, invoice generation, and reconciliation processes.
Support billing validation, data corrections, and rerun activities when required.
Investigate and resolve billing discrepancies, usage issues, and customer billing disputes.
Ensure accuracy and completeness of billing outputs through validation checks and reconciliation processes.
Support revenue assurance activities and assist in identifying potential billing leakage.
Application Maintenance & Support (AMS)
Perform application configuration updates and minor enhancements within Amdocs Optima.
Develop and execute data correction scripts and operational fixes when required.
Support rate plan updates, tariff modifications, and business rule changes.
Assist in application deployments, patch upgrades, and release validation activities.
Maintain system documentation, knowledge base articles, and operational runbooks.
Monitoring & Performance Optimization
Monitor system performance, batch cycle execution, and database performance.
Support troubleshooting of billing cycle performance issues and long-running jobs.
Assist in performance tuning and system optimization initiatives.
Collaboration & Reporting
Work closely with development, QA, integration, and infrastructure teams to resolve system issues.
Participate in daily operational reviews, incident bridges, and release planning activities.
Provide operational status updates and reports related to incidents, billing runs, and system performance.

Technical Skills

Required Skills & Experience

Experience supporting Amdocs Optima billing systems in a telecom environment
Strong knowledge of telecom billing processes (rating, charging, invoicing)
Experience with Unix/Linux environments and shell scripting
Strong SQL and Oracle database troubleshooting skills
Experience with batch job scheduling tools (Control-M, Autosys, or similar)
Familiarity with incident management tools (ServiceNow, Remedy, etc.)

Telecom Domain Knowledge

Understanding of BSS/OSS telecom architecture
Knowledge of mediation, billing, CRM, and provisioning flows
Familiarity with telecom data structures such as CDRs, usage records, and rating logic

Soft Skills

Strong analytical and troubleshooting skills
Ability to work in 24×7 operational support environments
Strong communication and collaboration skills
Ability to manage multiple priorities in a high-volume telecom environment

Qualifications

Preferred Qualifications

Experience in large telecom billing environments supporting millions of subscribers
Exposure to billing reconciliation and revenue assurance processes
Familiarity with DevOps or automation tools
ITIL certification or experience working within ITIL frameworks

Work Model

Support production operations and billing cycles across multiple environments (DEV, SIT, UAT, PROD)
Participate in shift-based operational support including weekend or billing cycle support