Product Support Engineer (L2)

Actively Reviewing the Applications

Weekday AI (YC W21)

2–4 years

Posted 3 days ago • Apply by June 11, 2026

Job Description

This role is for one of the Weekday's clients

Min Experience: 3 years

Location: Bangalore

JobType: full-time

We are looking for a proactive and technically proficient L2 Support Engineer with 3-6 years of experience to become a member of our support team. The ideal candidate will be adept at analyzing technical challenges, comprehending application behavior, and collaborating closely with engineering teams to expedite the resolution of issues affecting customers.

This position demands strong troubleshooting skills, familiarity with APIs and integrations, and practical experience with GCP logs for effective root cause identification. The candidate must also be comfortable working during US business hours to support our global clientele.

Requirements

Responsibilities:

Investigate and resolve intricate technical problems escalated from L1 support
Examine logs to detect errors, system behavior, and performance issues
Troubleshoot API malfunctions and integration challenges across different platforms
Work collaboratively with engineering teams to accelerate issue resolution
Communicate clear and organized updates to customers regarding issues and solutions
Document root causes, temporary workarounds, and permanent fixes
Create and maintain internal knowledge base articles
Identify recurring problems and propose long-term solutions or automation initiatives

Requirements:

3-6 years of experience in Technical, Application, or Production Support roles
Capability to read and interpret code (Java, Python, Node.js, or similar) to aid in debugging
Hands-on experience with analyzing GCP logs or equivalent cloud-based logging tools
Strong working knowledge of REST APIs and system integrations
Demonstrated troubleshooting expertise with the ability to independently conduct root cause analysis
Excellent written and verbal communication skills, able to effectively convey issues, impacts, and resolutions to customers
Comfortable working the US shift (India night shift)
Ability to manage high-priority incidents with a strong sense of ownership and urgency

Benefits: