Product Manager Cash Management Global Transaction Banking

Business Function

Global Transaction Services (GTS) is a product group focused on the management and sale of Cash Management, Trade Finance, and Securities & Fiduciary products and services to institutional clients.

Job Purpose

• To manage and develop differentiated Current account liability solutions for Corporate and SME customers.
• To develop and offer cash management solutions to partner banks
• To strengthen the features and functionalities offered in order to attract value-based customers.
• To develop an acquisition strategy optimizing product value & profitability.
• In addition, the role will entail additional responsibilities for developing and managing cash management payments & collection products

Key Accountabilities

• Grow liabilities business solutions for SME/MSME customers through tailormade and differentiated liability solution as per regulatory & business requirements with consultation of legal, compliance and other stakeholders.
• Drive lifecycle management of payments, collections, and current account solutions
• Regulatory & NPCI Engagement
• Develop and manage cash management services to offer to partner banks.
• Effectively manage projects of all new Product Rollouts. To ensure that all applicable approvals are in place before product roll out. In addition, documentation, procedures, pricing, marketing collateral etc. as applicable needs to be prepared and finalised prior to the Product rollout.
• Commercialise all Product rollouts. This includes training to all relevant stakeholders as well as sales campaigns / sales packs to drive product usage. To track revenue generation / benefit realisation and compare with the Product Plan / Objectives. Generation and dissemination of all relevant MIS to all relevant stakeholders. Also to support sales in complex sales pitches.
• Support and manage special projects (such as deposit generation initiatives etc.) which are floated from time to time. Special projects to be determined in consultation with Team Lead or Head Cash Management.
• Establish profile of the Bank as a cash management provider in India. Undertake frequent competitor analysis and share with Team Lead and Head Cash Management so that DBS Cash Management offering is in line with competing banks. Also identify local promotional activities and share the same with Team Lead and Head Cash Management which will help reinforce DBS Cash Management brand.

Job Duties & responsibilities

• Develop and implement customer centric services/products by understanding market dynamics, customer segmentation & mapping competition matrix. Continuously analyze and update competition matrix
• Control and periodically check operational risks and workflow thereby implement a sound process.
• Develop & implement Management Information System (MIS) to control and monitor performance of product, operating expenditure & service levels.
• Strong experience in cash management + payments ecosystem (UPI, NACH, RTGS, NEFT)
• Proven exposure to regulatory interactions (RBI / NPCI)
• Manage fee structure, create opportunities for income generation and minimize revenue leakage

Required Experience

• Experience in liabilities business for SME customers.
• Good understanding of the product management process through prior cash management

experience of at least 5-8 years.

Market knowledge and experience of Cash Management business, with reference to customer preferences and requirements, would be preferable.

Education / Preferred Qualifications

An MBA or Chartered Accountant or equivalent degree is preferable, with 8 years of banking/product knowledge & at least 5 years specifically in cash management

Core Competencies

• Proven expertise is liabilities, cash management.
• Sound technical knowledge of Product cash management business
• Good problem solving/analytical, planning & organising skills. Planning, scheduling and monitoring deliverables, within a stipulated time frame using effective methods
• Good team management skills / working with multiple stakeholders
• Good interpersonal and communications skills.

Technical Competencies

• In-depth understanding of cash management products and associated technology platforms and operational procedures
• Experience of dealing with partner banks, vendors and technology providers as well as understanding industry dynamics
• Understanding of regulatory guidelines on banking issued by MAS and by RBI (local regulations in India) and local laws and regulations that impact businesses in general.
• Knowledge of financial markets and products.

Work Relationship

• Possess good working relationship and a high degree of team spirit and cooperation with relationship group as well as service partners in the bank such as Product Mgt, Operations, Finance, Legal etc, so as to ensure seamless delivery of products to clients
• Establish rapport with our clients so as to win their business, confidence Possess good working relationship and a high degree of team spirit and cooperation with service partners in the bank such as Technology, Operations, GTS - Singapore etc. as well as relationship groups, viz., FIG, EBG and IBG so as to ensure seamless delivery of products to our clients and business growth and smooth functioning of the branch as a whole.
• Establish good contacts with industry players, particularly partner banks and vendors

DBS India - Culture & Behaviors

• Drive Performance Through Value Based Propositions
• Ensure Customer Focus by Delighting Customers & Reduce Complaints
• Build Pride and Passion to Protect, Maintain and Enhance DBS’ Reputation
• Enhance Knowledge Base, Build Skill Sets & Develop Competencies
• Invest in Team Building & Motivation through Ideation & Innovation
• Execute at Speed While Maintaining Error Free Operations
• Develop a Passion for Performance to Grow Talent Pool
• Maintain the Highest Standards of Honesty and In