PROCESS EXECUTIVE

Your day-to-day responsibilities include -Deliver customer query resolution across a number of customer contact channels, consistently meeting performance indicators in accuracy and timeliness-Provide support on business processes, policies and procedures-Develop an understanding of the customer and business requirements-Achieve predefined quality levels to meet and exceed customer SLAs-Display skills and behaviours required to be truly customer centric and maintain a focus on the customer throughout every interaction.-Identify challenges to performance and support improvements to enhance the efficiency of your team-Keep accurate records of operations and log incidents-Interpret, analyse data related to customer requests and queries and act accordinglySkills we can’t do without -Good telephony communication skills-The ability to convey information simply and concisely-Previous experience working in Life and Pensions or Financial Services-Good oral and written communication, which is accurate and compliant.-Ability to work collaboratively and input ideas and suggestions into group activities-Good time management skills and is organised-Easily adapts to changing priorities-Ability to plan and work to tight timelines without compromising accuracy-Ability to influence colleagues and stakeholders tactfully-Has the Customer at the forefront of everything that they do and committed to building relationships