Process Associate - Technical Chat

Actively Reviewing

Prodapt

Chennai Full-Time 1–2 yrs exp Posted 3 hours ago · Apply by Sep 14, 2026

Job Description

Overview

We are looking for result-oriented professionals to join our Global Chat Support team! 💬

This role perfectly balances premium service with strategic upselling.

📌 Key Responsibilities:

Customer Engagement: Provide high-quality chat support & resolve telecom inquiries. 🎧

Revenue Growth: Identify upselling opportunities to meet sales targets & KPIs. 📈

CXS, FCR, AHT

🎯 Candidate Profile:

Education: Graduate (2020+ pass-outs only; no active backlogs). 🎓

Applicants are required to have a full 15-year educational background, specifically following the 10+2+3 format. This includes successful completion of Secondary, Higher Secondary, and a 3-year Bachelor's degree. 👩‍🎓 🏫 🧑‍🎓

Experience: 0-3 years in Chat Support or Sales (Telecom Billing preferred). 📞

Skills: Exceptional written English, persuasion, & multitasking abilities. ✍️