People Technology Support Manager

Actively Reviewing

Bupa Capability Centre - India

Gurugram Full-Time 4–8 yrs exp Posted 1 month ago · Apply by Aug 4, 2026

Job Description

Job Description

Accountabilities and Activities:

Develop & maintain the UK Workday security framework, including the allocation of roles and collaborating to shape global design.

Support data and configuration needs across the BGIUK and Group people technology landscape (mainly Workday, Docebo and ServiceNow)
Ensure current and future HR technologies are fit for purpose by resolving identified user issues to create a smarter, simpler digital people experience.
Encourage a culture of learning, ensuring that feedback mechanisms are effective across key teams (such as Pensions, Payroll, People Ops Admin and IS) to help reduce issues experienced.
Build relationships with HR & IS teams, ensuring effective collaboration to resolve & improve the utilisation of our people systems.
Practice continuous improvement and application of functional knowledge to identify opportunities to improve the quality of service & increase the value of the HR System assets to Bupa
Lead the Technology Support team, consisting of highly skilled technical resources – coaching, mentoring, recruiting an effective team.
Acts as the link between key business stakeholders and the People Operations team.
Responsible for scoping, planning, and delivering the ongoing operational and strategically important improvement activities that the ‘Technology Support’ team are accountable for; in relation to platform hygiene, data quality, support processes driven by self-serve and security access framework.
Maintain an unrelenting focus on achieving the right outcome for our customers and colleagues.
Establish and maintain effective relationships with key internal and external stakeholders to understand and meet business requirements.
Deliver a technology support strategy across multiple platforms which is market leading in all facets.
Able to work effectively with a broad range of stakeholders, including director and executive level.
Ensure effective ongoing consultancy, configuration & delivery for key people systems; notably technology systems and digitisation of people experienceses through knowledge management and contact systems.
Bring thought leadership and organisational change innovation to the design process, challenging traditional practice and supporting the business in building change capability
Work with various programme teams to ensure their full understanding and support of current change activities, solutions and interventions.
Accountable for the delivery of a fast, responsive, and frictionless experience for our People.
Keep abreast of the latest technology theories, design approaches and technologies to ensure Bupa is at the leading edge of instructional design and development.

Qualifications, Training And Experience

A relevant university-level qualification, post graduate qualifications or extensive professional experience in organisational change management.
Comprehensive experience in operational management and delivery and bring a continuous improvement culture to the day-to-day delivery of key items.
Contributed to large scale organisation-wide change programs, with specific focus on managing change impacts on people, through a tiered change and engagement delivery model.
Designed and delivered project change and engagement services, in a complex change portfolio environment, for a program of work using multiple delivery models, such as Human Centred Design, Lean, Agile and Waterfall.
Experience with and comfort in negotiating and influencing stakeholders across all levels.
Experience in planning and implementing benefits optimization and innovation.
Experience in delivery of large programs of work including judgement in balancing competing organisational priorities.
Strong experience in the development & delivery of management information; from sourcing, manipulating, presenting & analysing data.

Time Type

Full time

Job Area

Locations:

Bupa Capability Centre India